Chiaundra Wiggins

I'm a dedicated and motived professional, seeking a position that will allow me to utilize both my skills and education as I contribute to your company's success. I have proven my ability to establish a rapport with many diverse individuals. I'm reliable and driven with strong time management and prioritization skills.

Willing to relocate: Anywhere

Mental Health Clinician at WakeMed Health & Hospital (2024-07 – 2025-11)

• I assessed and monitored patients experiencing acute mental health crises, ensuring their safety and well-being throughout their stay.
• Responsible for constantly observing and documenting patient behaviors, moods, and any changes in condition, making recommendations for further treatment or referrals when necessary.
• I provided psychoeducation and crisis intervention, helping patients understand their conditions and available treatment options.
• Offer support to patients' families, providing them with information about resources and ongoing care options.
• I ensured confidentiality and maintained a trauma-informed approach to care, supporting patients in a non-judgmental, compassionate manner as they navigate their mental health crises.

Recovery Specialist at RI International/Recovery Response Center (2024-06 – 2025-05)

• Provided a welcoming environment and support to individuals experiencing drug and alcohol addiction/mental health crises.
• Completed guest registration to the center including an introduction to staff; tour of the facility; explanation of guest rights and grievances, center expectations and program schedules.
• Connected with new participants to obtain identifying and referral information, strengths, and solutions sought also assuring guests have necessary items for personal hygiene and comfort.
• Assisted participants in identifying the goals and solutions they were seeking using the recovery coaching process to develop and record an individualized recovery and wellness plan.
• Teaches recovery and life skills using recovery tools individually and/or in a class setting. Document client progress, maintaining confidentiality, and adhering to all policies and procedures.
• Worked with the participant and others to arrange continuing services as needed. Contacts and involves participants support system.
• Maintained a safe environment by performing safety checks, removing hazardous objects and recording findings as designated.
• Wellness checks with guests with "risk sharing" needs, completing required documentation and implementing the contraband policy.

Therapeutic Support Specialist at Central Regional Hospital (2023-02 – 2024-05)

NC Department of Health and Human Services

• Experience with providing mental health services to at risk children and adults who have been diagnosed with some form of mental/psychical illness.
• Performed crisis intervention techniques, immediate behavioral reinforcements, emotional, physical and mental support.
• Maintained accurate documentation of patient treatment and attended treatment team meetings with psychiatrist and other healthcare professionals.
• Provided direct support and assisted with patient admissions/discharge process, observation checks.
• Communicated effectively and collaborated with patients, staff members, peers, organizations and the community as needed.
• Assisted with time structured activities and treatment groups, time out strategies, passive restraints (when necessary) and psychosocial rehabilitative activities as described in patients treatment plans.

Lead Care Manager/Med Tech at Sunrise Senior Living (2019-08 – 2023-02)

• Developed comprehensive care plans for seniors in the memory care unit, assessing their physical, cognitive, and emotional needs to create personalized care strategies.
• Supervised a team of 15 caregivers, providing them with mentorship, training, and support to ensure the delivery of exceptional care service.
• Managed medication administration, ensuring accurate dosing, while monitoring any potential reactions or refusals to take medication.
• Implemented crisis management protocols, responding promptly and effectively to emergencies and ensuring residents and staff safety.
• Met with family members of patient and other management team to discuss patients care plans.

CNA – Med Tech at Avendelle Assisted Living (2019-06 – 2021-07)

• Monitored and recorded patients' vital signs, symptoms and medication reactions in a group home setting.
• Assisted with activities of daily living, including bathing, dressing, grooming and feeding to maintain patients' comfort.
• Collaborated with health care providers to implement care plans, address patients individualized needs and support their overall wellbeing.

Financial Aid-Scholarships Assistant at St. Augustine's University (2018-08 – 2019-05)

• Assisted facility and students to subjects regarding financial aid information, scholarships, and conferences as needed.
• My responsibilities included data entry, delivering/picking up and mail from other departments.
• Making campus runs, creating spreadsheets, typing/writing letters, photocopying, filing paperwork, answering the desk telephone.
• Worked with computerized databases such as Microsoft Word, Excel, Access and similar programs.

Home Care Aide at Griswold Homecare (2017-01 – 2018-06)

• Aided clients who were sick, elderly, injured, or mentally/physically disabled.
• I performed tasks such as assisting with hygiene, bathing, showering, toileting, transfers, feeding, running errands, cooking, cleaning, and doing laundry.
• In addition, reminding clients of any medications due and assisted with transport for outside appointments.

Home Health Aide at Home Choice Healthcare (2015-10 – 2017-08)

• My responsibilities included assisting clients who were sick, injured, mentally/physically disabled, elderly, diagnosed with autism and down syndrome.
• I performed tasks such as assisting with hygiene, bathing, showering, toileting, transfers, feeding, running errands, cooking, cleaning, and doing laundry.
• I provided companionship to my clients and ensured they took all medications due. I also engaged clients in activities such as games, reading, therapeutic conversations, and exercising.

Master of Arts in Clinical Psychology – North Carolina Central University (2024-08)

Bachelor of Arts in Psychology – St. Augustine's University (2015-08 – 2019-05)

Upper secondary education