Chikiera Gilmore

Experienced Hospitality Professional with solid background in managing operations and providing top-notch customer service. Strongly skilled in overseeing all aspects of hotel administration, from guest satisfaction to staff training. Demonstrated ability to streamline processes for improved efficiency and productivity. Known for fostering strong relationships with guests and clients, resulting in repeat business and positive reviews.

SMERF Sales Manager - Hilton Garden Inn Hotel - Buckhead, Georgia

(2024-12)

• Created and maintained a database of prospective clients for future sales opportunities.
• Prepared weekly reports outlining progress towards achieving goals set forth by senior management.
• Developed, implemented, and managed sales strategies to increase revenue from existing customer base.
• Participated in monthly meetings with executive leadership team members in order to review progress made towards meeting overall company objectives related to increasing revenues from SMERF market segments.
• Provided exceptional customer service by responding promptly and professionally to customer inquiries.
• Supported sales team members to drive growth and development.

Group Sales & Marketing Coordinator - Hilton Garden Inn Hotel - Buckhead, Georgia

(2024-05 - 2024-12)

• Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
• Generated leads through cold calling, networking, referrals and other methods.
• Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
• Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
• Input customer data into system, updating information regularly with changes to buying habits.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Compiled weekly and monthly reports of sales activities for management review.
• Conducted in-depth research on competitor trends, products and services.
• Motivated sales professionals by delivering positive reinforcement and constructive feedback.
• Analyzed customer feedback and provided reports on trends to management.
• Performed administrative tasks such as scheduling appointments or updating databases.

Sales & Marketing Manager / Front Desk Supervisor - Avid Hotel - Conyers, GA

(2023-03 - 2024-05)

• Developed and implemented effective sales strategies to increase market share.
• Conducted market research to understand customer needs and preferences.
• Identified areas of improvement in the sales process and developed action plans accordingly.
• Ensured compliance with company policies while carrying out day-to-day activities.
• Monitored customer satisfaction levels through surveys and feedback mechanisms.

Front Office Manager - Holiday Inn Express Hotel - Columbia, SC

(2016-01 - 2022-08)

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Posted charges, updated accounts and issued bills to departing guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
• Supervised daily operations of hotel front desk in absence of manager.
• Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.

Shift Lead Manager - McDonalds - Columbia, SC

(2010-01 - 2016-01)

• Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept and refilled stock.
• Packed fast food products in approved containers, cups and bags.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Uphold high standards of productivity and quality in operations.
• Observed safety precautions and practices when using heavy machinery and equipment.
• Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
• Talked pleasantly with customers while taking orders and promoted positive image for business.

Cashier - Piggly Wiggly Supermarket - Columbia, SC

(2008-06 - 2010-01)

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned customer purchases and supported transactions to streamline sales process.

GED - Georgia Piedmont Technical College Clarkston, GA