Chitra Talam

10 Years of diverse experience in the field of Quality Assurance and Software Testing performing manual and automation testing on Client Server, cloud based and Web based applications, web service/API testing, REST Assured. Experienced at web service/API testing, REST Assured using postman AI enabled. Experienced at testing Agentic AI/ LLM and RAG based prompting applications, Using prompting techniques to validate prompts. 6+ Years of experience in writing AI test automation based Software Testing of Client Server, cloud based and Web based applications using Java(core and advanced java as much required for test automation), Selenium IDE, Exclipse IDE integrated with copilot, Selenium Web Driver, TestNG, Maven Integrated with AI.

Experienced at using AI tools such as Chatgpt, Chatgpt- codex, Gemini and Copilot, to fasten the automation process and deliver most valued and efficient automation code at the shortest deadlines. Experienved in testing functional, non- functional, smoke, sanity, UI(Html and css) testing, Regression, Integration and System testing, security and performance testing of web based, cloud based and client based applications.

Experienced

Working on WaterFall and AGILE models[including all scrum ceremonies]. Experienced at handling QA and UAT environments for multiple projects and managing onshore/ offshore teams. Experienced in front end and backend data base testing using sql queries, joins as needed. Experienced in black box and white box testing by manipulating/ verifying JSON scripts behind the scenes.

Experienced

Working in all phases of SDLC, STLC, Test management, Defect management, Defect tracking, bug life cycle with strong team representation among projects. Excellent communication, inter personal and problem solving skills. Acting as a barrier between BA, QA and Development teams by participating and assisting in document Reviews and Meetings to Evaluate Documents, Plans, Code, Requirements, and Specifications.

Experienced in working on Retail Banking, Credit cards, Payment gateways, third party transactions, Financial and Wealth Management and Foundation/construction repairs domains. Experienced at creating Test Plans, Test Strategy and identifying Test Scenarios, Maintaining Requirement Traceability Matrix (RTM), development and execution of Test Cases, Bug reports and sprint reports generation.

Experience In gathering and documenting and Analyzing the Requirement Documents, Functional Specifications (FS), Software Design Documentation (SDD), flow charts and Use Case Diagrams. Expertise in Writing, Executing and Maintaining System Test Plans, Test Cases, Test Scenarios for both Functional and Non Functional Test Cases. Experienced working on Test management tools JIRA[Zephyrsqad] AI integrated, TFS, HP ALM, QAComplete.

Well versed with Relational Databases (RDBMS) tools, Ms sql Server, MDM, Oracle database tools.

Source Control Tools

Like SVN, Putty, GIT HUB/ Bit Bucket. Very Confident, Self-Motivated, Team Orien

AI Powered PO and AI Powered Senior QA Engineer – Banking / LLM & RAG Testing - US Bank - Atlanta, GA

(2024-05)

U.S. Bank is best known as one of the largest and most stable commercial banking institutions in the United States, operating as the main subsidiary of U.S. Bancorp. Engaged in Corporate banking, commercial banking and Small and scale-up businesses serving a wide number of global clients. Projects Worked: Business and consumer Credit Cards, E-sign, Payments KYC/KOPS integrations, Online Banking including customer Q&A prompting window integrating Agentic AI/LLM and RAG-based capabilities.

• Reviewed business and functional requirements and participated in the creation and execution of Test Plans, Test Scenarios, Test Cases, and Test Scripts across banking applications and AI-enabled functionality. Used ChatGPT, Gemini and copilot as needed for faster deliverables.
• Participated in all phases of the SDLC, Software Testing Life Cycle (STLC), Agile/Scrum, and Defect Life Cycle.
• Performed LLM prompt testing, designed prompt test scenarios validate LLM response with quality checks, hallucination and RAG testing by creating appropriate test scenarios for positive, negative, unusual and incorrect prompts to validate retrieval relevance, context accuracy, source grounding, response completeness, and consistency
• Performed API testing using Postman validate internal and external service calls and integrations between banking systems and APIs that support the prompt window.
• Performance tested using JMeter(AI Integrated), ChatGPT to trigger unusual number of users and verify stress and load testing.
• Performed backend and data validation testing using SQL queries against MDM/MS SQL databases to verify account information, account status, customer data, and data transformations.
• Efficiently used JIRA-AI for project management, test management, user stories, and defect tracking, including documenting AI/LLM response defects. Created and used JIRA-Zephyr for adding test cases that were generated using prompting techniques using ChatGPT.
• Automated functional and non-prompt flows applicable regression scenarios using Selenium WebDriver, Java, TestNG, Cucumber, and Maven using ChatGPT- codex integrations on Eclipse editor.
• Developed and created automated regression tests using Hybrid framework with POM and integrated automated execution with Jenkins. Used GitHub and Bitbucket for source-code management and Jenkins for automated builds and regression execution.
• Performed functional, smoke, sanity, regression, integration, end-to-end, API, database, cross-browser, and AI response validation testing for LLM and RAG.
• Worked closely/ interchangeably with Product owners, Business Analysts, developers, database teams, service teams, and business stakeholders to understand requirements and define expected behavior.
• Participated in defect triage and Root Cause Analysis (RCA) meetings and collaborated with development teams to resolve application and AI-response issues.
• Worked collaboratively with BA's, developers and qa teams to Participate and sometimes anchored in all major Agile/Scrum ceremonies, including Sprint Planning, Backlog Grooming, Story Pointing, Daily Scrum, Sprint Reviews, and Retrospectives and ensure on time scheduled delivery of planned releases.

Senior Level-3 QA Engineer - Supportworks - Omaha, NE

(2022-11 - 2024-05)

Supportworks, Inc is an international network of the most knowledgeable and experienced foundation repair contractors throughout North America. With independently owned and operated dealerships spanning from coast to coast, Supportworks works together with each of its dealerships to research and implement the best foundation solutions in the industry.

Projects worked: Ripple web based admin tool, SAAS based mobile apps: Solution View, Sales view, Production view and Performance view, Sales force i360 platform, Docu-sign and PPT Drawing tool editors.

• Performed comprehensive testing on internal web-based admin modules, that controls app configurations and functionalities including Cross-Platform Compatibility Testing and cross browser testing
• Efficiently Performed GUI test, Blackbox test, Regression test on monthly builds, sanity test, functional test, non-functional test, Integrations test, System test, UAT test, end-to-end test, Data validation test and smoke test based on daily builds project needs and scheduled releases.
• Efficiently performed white box test, comprehensive backend testing as needed by manipulating the JSON scripts for testing in the admin tool by manipulating variables and their statuses as required ensuring seamless experience for the end users.
• Performed device testing for iOS and Android platforms. Involved in testing API's using postman using
• Detail-oriented and highly skilled QA professional with experience in automating web-based admin module using Selenium, Java, TestNG, Cucumber.
• Streamlined the release process by using GitHub and Bitbucket for code management and Jenkins for automated builds.
• Proficient in API testing on Postman using GET, POST Methods for various internal and external Service calls.
• Efficiently tested docu sign and v

Bachelor Of Engineering - Computer Science - JNTU University