Chloe Khoshnevis

Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.

Bartender at Marriott-Greeley, CO (2023-08 – Present)

• Ensured that all dishes were served at the correct temperature.
• Followed proper sanitation guidelines when handling food items.
• Served beverages and appetizers to guests in an efficient manner.
• Answered questions regarding menu items and assisted guests in making selections.
• Assisted with closing duties such as restocking supplies, wiping down surfaces.
• Changed table settings between courses as necessary.
• Communicated with chefs regarding any special requests from guests.
• Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
• Provided prompt, friendly service to all guests during banquets or catered events.
• Assisted bartenders in preparing and serving a wide variety of alcoholic and non-alcoholic beverages.
• Cleaned glasses, utensils, and equipment using the appropriate cleaning methods to maintain hygiene standards.
• Assisted in setting up bars for events or private parties by arranging bottles on shelves and organizing drink stations.
• Adhered to responsible alcohol service guidelines by checking IDs when necessary and refusing service if required.
• Provided exceptional customer service by engaging with guests, anticipating their needs, and ensuring a positive experience.
• Efficiently handled cash transactions using POS system while accurately managing tabs for multiple customers simultaneously.

Banquet Server/Barback at Embassy Suites by Hilton-Loveland, CO (2023-02 – 2024-02)

• Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience.
• Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment.
• Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy.
• Maintained cleanliness and organization of banquet areas before, during, and after events.
• Trained new banquet servers on proper serving techniques and company procedures.

Valet at Hilton (2022-01 – 2023-03)

• Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
• Processed payments using credit card terminals or cash registers as necessary.
• Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
• Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
• Performed daily vehicle inspections prior to driving or providing service for customers.
• Greeted customers and opened doors for them upon arrival.
• Assisted customers with their luggage to and from their vehicles.
• Followed company policies related to guest satisfaction standards and procedures.

Front Desk Agent at Hilton-Greeley, CO (2021-08 – 2023-03)

• Collaborated with colleagues to ensure smooth operations of front desk area.
• Provided excellent customer service while upholding company policies.
• Stayed current on promotions, discounts, packages, and offers available at the hotel.
• Scheduled reservations for groups and special events.
• Processed payments accurately and efficiently.
• Inputted guest information into computer system accurately and securely.
• Assisted with luggage handling for incoming guests.
• Assisted with check-in and check-out procedures for guests.
• Generated daily reports detailing occupancy levels, revenue amounts.
• Answered phones, responded to inquiries, and took messages.
• Kept accurate records of guest transactions.
• Managed cash drawer responsibly throughout shift.

Assistant Manager at Ziggi's Coffee-Greeley, CO (2020-12 – 2022-01)

• Created reports on sales trends, inventory levels, and financial data.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Collaborated with management on developing strategic plans for achieving business goals.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.

Criminal Justice in Criminal Justice – University of Northern Colorado-Greeley, CO (2026-05)

High school diploma or GED

Some college