Chloe Nanian

Maintained and organized schedules of 20 staff members while arranging appointments. Managed the client database and kept sensitive client information confidential. Answered calls professionally and respectfully, taking messages and handling correspondence with clients

Front Desk Coordinator - MassageLuXe - Watertown

(2025-10 - 2026-05)

• Maintained and organized schedules of 20 staff members while arranging appointments.
• Managed the client database and kept sensitive client information confidential.
• Answered calls professionally and respectfully, taking messages and handling correspondence with clients

Donor Relations Coordinator - Brandeis University - Waltham

(2025-01 - 2025-09)

• Maintained donor stewardship files (electronic and archival) and aided in the management of production for all written correspondence by Donor Relations staff and senior IA staff. Managed database functions in Ascend. Aided in the manipulation of complex data in Excel spreadsheets, preparing mail merges, filters, pivot tables, and organizing data etc.
• Provided the front desk with operations, administrative, and development support to the Institutional Advancement team and answered the phones, greeted guests, and organized help from building management personnel while the front desk was on lunch breaks

Showroom Concierge (Temporary) - AllSteel - Boston

(2024-09 - 2025-01)

• Managed daily setup and maintenance of the showroom, including lighting, TVs, and music systems; performed troubleshooting and minor repairs to ensure all equipment was functional.
• Coordinated tour logistics by creating welcome screens, setting up and replenishing drinks and snacks, and arranging catering.
• Facilitated prompt responses to client and sales team requests for samples, literature, and assistance by maintaining showroom inventory and supply order records. Provided regular progress updates and follow-up on vendor communications.

Production Assistant - NewGlobe Education - Cambridge

(2023-02 - 2024-04)

• Created 600+ deliverables across scripted lessons, exams, and manuscripts for Grades 1 through 9 to date.
• Managed multiple ongoing projects across various grade levels, such as exams, lesson plans, and manuscripts, while editing content to ensure it is accurate, properly researched, consistent, and adheres to formatting guidelines
• Submitted work promptly while collaborating with colleagues across teams to evaluate lesson materials and develop current processes.

Front Desk Representative - Pyara Spa and Salon - Cambridge

(2022-11 - 2023-02)

• Maintained and organized schedules of 20 staff members while arranging appointments.
• Managed the client database and kept sensitive client information confidential.
• Worked directly with the owner to come up with a content strategy to create content for the salon's Website and Instagram.
• Answered calls professionally and respectfully, taking messages and handling correspondence with clients

Master's - Education - Lesley University

Bachelor of Fine Arts - Creative Writing - Emerson College