Dispatch Manager - Morgan Rubbish Removal/Dependable Disposal - Baldwinsville, NY
(2022-08 - 2026-03)
Manage the day to day operations of a rubbish removal company. Communicating and coordinating with upper management, drivers and customers to ensure a smooth daily operation.
- Opening and/or closing the office
- Confirm all drivers are present and all routes are covered
- Document and follow thru on any and all vehicle breakdowns
- Send morning rollout information and coordinate with all departments to make sure drivers vehicles and routes are accounted for
- Conversations throughout the day between management, operations, and the owner to communicate current standing, issues and resolutions
Driver Manager/Dispatcher - SDS - East Syracuse, NY
(2019-06 - 2022-08)
- Confirm orders into electronic tracking application
- Contact customer with time-frame of delivery
- Deliver and set up freight depending on level of service
- Photograph freight, facility, and signed paperwork
- Submit work order into electronic application
- Help teams load and confirm they are prepared for a successful day
- Contact customers to coordinate delivery dates
- Manage delivery teams
- Scheduling/ Routing/ Confirmations
- Training new employees and setting them up with a login for job completion application
Resident Care Coordinator - Brookdale Senior Living - Liverpool, NY
(2016-04 - 2019-06)
- Direct supervision of care staff
- Conducting associate performance evaluations
- Participate in the hiring, firing, and disciplinary processes
- Train care staff to ensure proper procedures are being followed
- Communicate with physicians and families to guarantee resident needs are met
- Auditing and ordering of all resident medications and supplies
- On call rotation
Customer Service Representative - Tri County Home Care - East Syracuse, NY
(2014-03 - 2016-04)
- Log new work orders sent from hospital
- Coordinate convenient deliveries with patients
- Deliver and set up equipment
- Demonstrate equipment to patients and answer any patient questions
- Reply to emails in a timely manner
- Schedule vehicle maintenance
- Monthly inventory
- Management of deliveries
Business Internship - Rite Aid Distribution Center - Liverpool, NY
(2018-01 - 2018-03)
- Daily HR recruiting operations
- Observed job fair and hiring event
- Sat in on interviews with HR, Department Manager, General Manager
- Implemented new hires into system to be set up with employee ID for management to track hours
- Prepared orientation packets and folders for new hires
- Attended three-day orientation meeting
- Learned daily operations of receiving department, inventory control, and safety management
- Discussed importance of facility layout for best effectiveness and efficiency with industrial engineer
- Learned from Senior Operations Manager how critical an efficient workforce is and the daily costs to the company
- Sat with General Manager and discussed the daily operations and expectations of a successful company
Pharmacy Coordinator - CNY Infusion Services
(2011-07 - 2014-03)
- Managed and scheduled deliveries, shipping, managed rental equipment
- Purchased inventory
- Scheduled and maintained vehicles
- Met with vendors and suppliers and evaluated and negotiated pricing
- Worked with Pharmacy Technician and in a sterile mix room mixing intravenous medications
- Followed up with patients and maintained patient inventories; discharged patients from service
- Delivered medications to patients and reviewed new hire paperwork
- Responded efficiently to email with management & vendors to ensure immediate results
Team Leader - JMA Wireless - Liverpool, NY
(2008-01 - 2011-07)
- Setup work area according to scheduled production requirements
- Led anywhere from 10 to 30 employees
- Confirmed production in SAP, labeled all boxes, applied confirmation sheet, and notified shipping/ receiving of completed production
- Emailed management with daily production completion
- Troubleshot and resolved any issues throughout the shift that would prevent completion of production
- Familiar with all testing equipment and procedures
