Chris Hughes

I am a software analyst in the Los Angeles area who has been working in the industry for over 15 years remotely. I have excellent experience working at Ellucian with products like Banner, Experience, Ethos, Identity, API, Workflow, ILP, Data Access, Insights, Data Connect Designer) • WSO2 • SAML/OAuth2/OIDC • LDAP/AD • Azure AD/Entra ID • RabbitMQ • REST/SOAP • Tomcat • Java/JVM • Apache • IIS • Nginx • Oracle • PL/SQL • PostgreSQL • AWS (EC2, S3, CloudWatch, RDS, Lambda, IAM) • Datadog • Splunk • ELK • SFTP automation • Autosys/Control M • Jira • Confluence • ServiceNow • Windows Server • Linux and more.

PROFESSIONAL EXPERIENCE

Ellucian – Senior Software Analyst (2013–Present)

• Senior escalation point for SaaS platform issues across identity, messaging, integrations, and Banner/Experience services.
• Led middleware troubleshooting across authentication, event publishing, data access, and runtime layers.
• Performed HAR, API, and network analysis to accelerate root cause identification.
• Conducted AWS and Datadog log analysis to diagnose API degradation and distributed failures.
• Supported Data Access, Insights, and Data Connect Designer workflows, improving data pipeline reliability.
• Mentored analysts, improving diagnostic proficiency and reducing escalations.
• Optimized RabbitMQ, Tomcat, and JVM configurations to improve performance and stability.
• Managed secure SFTP workflows and automated integrations.
• Collaborated with engineering and cloud operations on long‑term corrective actions.

Royal Caribbean International – Software Analyst (2011–2013)

• Supported enterprise applications across a global fleet, improving uptime and deployment success.
• Led upgrades and remote troubleshooting across multiple vessels.
• Improved first‑line resolution capability for shipboard IT teams.
• Ranked among top performers for resolution speed and accuracy.

Bayview Financial – Application Support Analyst (2010–2011)

• Supported enterprise applications, Citrix, and Active Directory environments.
• Managed backups, imaging, and hardware/software troubleshooting.
• Delivered high‑volume support with strong resolution metrics.

EDUCATION

BA – University of Windsor.

MSFT Engineer Certification.