Business Operations Manager/Sales Manager
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Experienced "Business Operations Manager/Sales Manager" with full understanding of business operations, sales & business development, using CRM to manage customers, maintaining business pipeline, utilizing consultative sales skills, achieving revenue sales goals, and giving outstanding customer satisfaction
Agency Owner - Colonial Life - Houston, TX
(2025-06)
A Supplemental Health Benefits Insurance Company. Responsible for financial business overview, recruiting (hiring, training, mentoring, and leading) sales team, motivating sales agents to meet their goals, building B2B relationships/HR professionals, organizing/leading sales meetings/orientation sessions, managing services to customers via cold-calling (email and internet/social media), developing/maintaining sales goals, managing pipeline business opportunities via strategic lead generation (qualification and follow-up), aligning outreach with data information utilizing primary/secondary marketing information, overseeing training in the use of KPRs /SOPs developing new businesses, managing daily activities/sales results (CRM data entry, status updates, and engagement notes), following all company policies/procedures.
Senior Business Operations Manager - CarMax - Houston (Spring, Austin, Corpus Christi, Katy, Killen), TX
(2021-12 - 2025-05)
A Used Car/Truck Vehicle Retailer. Responsible for driving service operations, overseeing hiring (mentoring, training, P&L performance, and process improvements), training sales team on customer engagement strategies (appointment setting and conversion optimization), utilizing CRM processes improving client visibility (accurate data reporting and sales-cycle progression), working with upper management to improve outreach strategies (engagement effectiveness and drive revenue growth), working with team members on understanding customer needs (best-practice customer interactions).
Store Manager - Kroger - Kingwood (Summerwood, Baytown, LaPorte), TX; Lake Charles, LA
(2019-08 - 2021-11)
Large American Supermarket Retailer. Responsible for daily operations (sales targets, profitability, and customer service), overseeing hiring (training, mentoring, performance evaluations, and scheduling) of employees, supervising inventory processes using CAO systems, managing merchandising initiatives (updating shelf tags and promotional signage), ensuring food safety regulations are followed (temperature logs and safety risks), and monitoring KPIs (sales growth and staff turnover).
Store Manager - Walmart - Kingwood, Atascocita, Tomball, Houston, Spring, Tyler, College Station, TX; Baton Rouge, Mandeville, Harvey, LA
(2006-03 - 2019-06)
An American Multinational Retail Discount Department/Grocery Store Chain. Responsible for overseeing multi-million dollar store (ensuring operational compliance, analyzing financial reports, merchandising, and inventory control), driving sales/profit goals utilizing KPIs (controlling expenses and ensuring high in-stock levels), utilizing quantitative/qualitative marketing identifying trends/sales strategies to increase revenue growth, overseeing the hiring (training, management development, and performance evaluations) of employees, directing merchandise strategies (pricing, signing, and inventory management), conducting multiple daily management store walkthroughs, leading daily management team meetings, reviewing daily digital metrics, and ensuring compliance with company policies (procedures and legal requirements) are meet.
Co-Manager - Walmart - Kingwood, Atascocita, Tomball, Houston, Spring, Tyler, College Station, TX; Baton Rouge, Mandeville, Harvey, LA
(2005-05 - 2006-03)
An American Multinational Retail Discount Department/Grocery Store Chain.
Assistant Manager - Walmart - Kingwood, Atascocita, Tomball, Houston, Spring, Tyler, College Station, TX; Baton Rouge, Mandeville, Harvey, LA
(2002-09 - 2005-05)
An American Multinational Retail Discount Department/Grocery Store Chain.
Grocery Manager - Walmart - Kingwood, Atascocita, Tomball, Houston, Spring, Tyler, College Station, TX; Baton Rouge, Mandeville, Harvey, LA
(2002-06 - 2002-09)
An American Multinational Retail Discount Department/Grocery Store Chain.
General Studies - General Studies - Bossier Parish Community College
Science - Science - University of Louisiana Monroe
