Chris Phipps

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Area Manager at Performance Food Group Co (2024-03 – Present)

Management role in food distribution operations

• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
• Resolved conflicts promptly to promote positive environment for customers
• Communicated product quality and market comparisons by creating sales presentations
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning

Transportation Manager at Pepsi (2021-08 – 2023-12)

Managed transportation operations and logistics for beverage distribution

• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
• Organized records of vehicles, schedules and completed orders
• Observed staff to review compliance and safety to minimize losses due to violations or damage
• Coordinated driver dispatch to accomplish daily delivery requirements
• Oversaw team of 75 drivers by reviewing performance to promote timely and efficient deliveries and operations
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
• Prepared and updated employees' daily work schedules and resolved delivery problems
• Communicated with customer service and sales teams to improve productivity and service ratings
• Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements
• Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
• Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
• Reviewed and negotiated contracts with carriers to optimize shipping costs
• Developed and maintained knowledgeable and productive team of employees
• Conducted research to address shipping errors and packaging mistakes
• Integrated warehouse operations with existing and new business processes
• Collaborated with manufacturing and supply chain management
• Led improvement initiatives to advance operational efficiencies and increase revenue

Delivery Manager at Pepsi (2019-09 – 2021-08)

Managed delivery operations and driver coordination for regional beverage distribution

• Trained drivers, helpers and support workers in techniques for maximizing efficiency
• Coordinated efficient routes and schedules for 85-driver team
• Planned delivery routes according to traffic, weather and types of delivery
• Supervised delivery staff and general productivity
• Supported customers via telephone, email and at sites to handle escalations and product concerns
• Managed resources effectively to avoid unnecessary delivery delays
• Scheduled regular equipment and fleet maintenance
• Fielded customer questions and complaints and rectified issues
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
• Coordinated driver dispatch to accomplish daily delivery requirements
• Reduced worker accidents by implementing improved safety standards and monitoring procedures
• Led improvement initiatives to advance operational efficiencies and increase revenue
• Reviewed established business practices and improved processes to reduce expenses
• Developed and maintained knowledgeable and productive team of employees
• Organized records of vehicles, schedules and completed orders

Territory Sales Manager at Pepsi (2016-09 – 2019-09)

Led sales strategy and account management for assigned territory

• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
• Drove team revenue totals by bringing in top sales numbers
• Offered new and existing customers profitable products to maintain strong territory-wide revenue
• Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities
• Grew businesses by adopting market expansion strategy to serve different customer needs
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Prepared sales presentations for clients showing success and credibility of products
• Attended trade shows and industry events to promote company products and services
• Created proposals for new and repeat customer business transactions
• Developed sales strategy based on research of consumer buying trends and market conditions
• Forecasted sales and established processes to achieve sales objectives and related metrics
• Anticipated clients' needs by staying in touch on regular basis
• Contacted regular and prospective customers to explain product features and solicit orders
• Analyzed and reported on customer activity, business trends and areas of concern
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
• Built client relationships by acting as liaison between customer service and sales teams
• Negotiated prices, terms of sale and service agreements
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
• Created sales contacts with on- and off-premise accounts

Sales Account Manager at Pepsi (2014-06 – 2016-09)

Managed sales accounts and customer relationships

• Created proposals for new and repeat customer business transactions
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
• Developed sales strategy based on research of consumer buying trends and market conditions
• Forecasted sales and established processes to achieve sales objectives and related metrics
• Anticipated clients' needs by staying in touch on regular basis
• Contacted regular and prospective customers to explain product features and solicit orders
• Analyzed and reported on customer activity, business trends and areas of concern
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
• Built client relationships by acting as liaison between customer service and sales teams
• Negotiated prices, terms of sale and service agreements
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
• Created sales contacts with on- and off-premise accounts

Associate of Arts in Business – American River College (2001-06)

High School Diploma – Elk Grove High School (1998-05)