Junior IT Help Desk
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Results-driven IT Support Analyst with a proven track record in optimizing technology infrastructure, enhancing efficiency, and boosting sales productivity. Proficient in system maintenance, troubleshooting, and implementing upgrades. Adept at collaborating with cross-functional teams to enhance overall IT infrastructure. Committed to optimizing user experiences through continuous monitoring and swift issue resolution. Adept at generating and presenting insightful reports, contributing to sales growth. Expertise in managing inventory, advertising, and cultivating beneficial relationships with financing institutions. Proven success in implementing strategic measures for company-wide connectivity and smooth hardware transitions. Extensive background in training and leading teams, ensuring compliance, and optimizing data traffic for secure transmission. Currently pursuing a Cyber Security degree with recent certifications in Foundations of Cyber Security, CCNA, and Sec+. Top of Form
Pre-Owned Vehicle Manager | Cavalier Automotive Group – Chesapeake, VA Oct 2022 – Present
Streamlined company's technology infrastructure, enhancing efficiency and accelerating the sales process.
Collaborated with IT partners to implement computer upgrades, ensuring seamless connectivity during hardware transitions.
Generated and presented weekly reports to management and Sales team, contributing to a 3% increase in sales productivity.
Assumed responsibility for Pre-Owned Vehicle inventory, cost of sale, and Advertising management, resulting in a 6% growth.
Cultivated favorable relationships with financing institutions, optimizing terms for the dealership's benefit.
Elevated approval odds by 4% with manufacturer lenders, improving financing options for customers.
Implemented strategic measures to integrate computer hardware and wireless communication, maintaining company-wide connectivity.
Coordinated with the IT team for effective management of computer hardware upgrades, ensuring a smooth transition without disruptions.
Key Achievements:
Spearheaded a 3% increase in sales productivity through insightful reporting and performance analysis.
Orchestrated a 6% growth in the Pre-Owned Vehicle department by optimizing inventory and cost management.
Computer science, Cyber Security (Online) | Tidewater Community College
