Chrishona Baker

Enthusiastic and personable with a passion for providing exceptional client support. Seeking to leverage effective communication and technical support to maintain client satisfaction. Committed to delivering a positive client experience through prompt responses and a solutions-oriented approach. Seeking an entry-level position to further develop my customer service expertise.

SENIOR, APPLIED EXAM Specialist - American Board of Anesthesiology Inc. - Raleigh, NC

(2024-01)

Assist with planning and preparing for the APPLIED Exam, oversees contract workers, and assist with all exam administration activities. Always maintaining the candidate waitlist to maximize capacity for each exam week, scheduling candidates, and examiners, preparing registration and examination materials, and performing quality analysis checks on printed and electronic materials.

• Assists with all pre- and post-exam activities.
• Schedules one-half of the exam weeks in a calendar year
• Oversees the contract workers' schedules and sends payroll information to HR/staffing agency after each exam week.
• Helps prepare and perform quality analysis checks on schedules for directors, examiners, and candidates.
• Prepares candidate registration materials.
• Assists with all other examination preparation activities.
• Performs quality analysis checks on all examination materials, both printed and electronic.
• Orders supplies needed for exam administration.

APPLIED Exam Specialist - American Board of Anesthesiology Inc. - Raleigh, NC

(2019-10 - 2024-01)

Prepared materials for directors and examiners to ensure seamless operations and facilitated.

• Ensured reliability in the examination process by conducting thorough quality analysis assessments on schedules for directors, examiners, and candidates.
• Offered on-floor support during all oral examinations to drive operational efficiency and address real-time challenges for a successful examination process.
• Performed quality analysis checks on all examination materials, both printed and electronic
• Prepared contract workers' materials for onsite activities
• Assisted with creating virtual exams during the pandemic.

Communication Specialist - American Board of Anesthesiology Inc. - Raleigh, NC

(2013-06 - 2019-10)

Served as the liaison for physicians to form a stronger relationship with the ABA; Took a proactive approach to ensure the best customer service for all ABA constituents; provided assistance, information, and direction to constituents. Observe trends in incoming communications and pass this information along to the supervisor.

• Interacted effectively with physician constituents, training program faculty/support staff, and the public.
• Entered accurate data into CRM (Customer Relations Management)
• Prioritized, organized, and managed multiple tasks.
• Utilized critical thinking to research problems and made suggestions for corrective action.
• Documented results of each constituent contact (telephone call, email, etc.)

Office Manager - Helzberg Diamonds - Raleigh, NC

(1995-11 - 2012-04)

Organized and coordinated office operations and provided administrative support to sales associates.

• Recognized as a leader in the region.
• Made effective decisions for the store to achieve sales goals.
• Conducted store meetings, trained new store managers and associates.
• Maintained 1.6 million merchandise inventory and minimized store controllable expenses and paid invoices.
• Achieved highest score for loss prevention audit.
• Ordered supplies for the store.
• Opened three stores in the district.
• Recruited applicants and assisted with the interview process.

Special Education - Winston Salem State University

Medical Office Administration - The Medical Arts School (Gwinnett College)