Chrissie Lynn
Customer Service Representative
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About
Dedicated customer service and business support professional with extensive experience in call centers, technical support, billing, sales, and retail operations. Proven ability to manage high-volume interactions while maintaining excellent customer satisfaction and attendance records. Highly organized with strong problem-solving skills and proficiency in Microsoft Office and CRM systems. Seeking to leverage expertise in customer and administrative support to drive operational success.
Experience
Customer Service Representative at AT&T (2024-10 – 2025-05)
- Resolved complex customer account inquiries, service concerns, and billing issues.
- Maintained precise customer records and performed accurate data entry.
- Managed high call volumes efficiently, consistently exceeding customer satisfaction benchmarks.
- Recognized for maintaining excellent attendance and operational reliability.
Online Sales & Customer Support Representative at D-PATRICK ONLINE (2023-06 – 2024-10)
- Facilitated end-to-end sales support for online customers, ensuring a seamless experience.
- Updated and managed customer databases to ensure data integrity.
- Provided responsive communication across phone and digital channels.
- Actively contributed to the team's achievement of monthly sales and performance targets.
Technical & Billing Support Representative at CONDUENT (2021-08 – 2022-08)
- Provided high-level technical troubleshooting and billing support in a fast-paced environment.
- Navigated high call volumes while maintaining a calm and professional demeanor.
- Ensured documentation accuracy and detailed entry for every customer interaction.
- Achieved consistent, high-tier customer satisfaction scores through effective resolution strategies.
Customer Service Associate / Online Shopper at WALMART (2020-08 – 2021-08)
- Delivered high-quality customer service in a high-traffic retail environment.
- Efficiently processed and fulfilled online orders while meeting daily productivity quotas.
- Collaborated with team members to optimize customer satisfaction and operational efficiency.
Education
– University of Phoenix
High School Diploma – Owasso High School (2013)
