Chrissie Lynn

Dedicated customer service and business support professional with extensive experience in call centers, technical support, billing, sales, and retail operations. Proven ability to manage high-volume interactions while maintaining excellent customer satisfaction and attendance records. Highly organized with strong problem-solving skills and proficiency in Microsoft Office and CRM systems. Seeking to leverage expertise in customer and administrative support to drive operational success.

Customer Service Representative at AT&T (2024-10 – 2025-05)

• Resolved complex customer account inquiries, service concerns, and billing issues.
• Maintained precise customer records and performed accurate data entry.
• Managed high call volumes efficiently, consistently exceeding customer satisfaction benchmarks.
• Recognized for maintaining excellent attendance and operational reliability.

Online Sales & Customer Support Representative at D-PATRICK ONLINE (2023-06 – 2024-10)

• Facilitated end-to-end sales support for online customers, ensuring a seamless experience.
• Updated and managed customer databases to ensure data integrity.
• Provided responsive communication across phone and digital channels.
• Actively contributed to the team's achievement of monthly sales and performance targets.

Technical & Billing Support Representative at CONDUENT (2021-08 – 2022-08)

• Provided high-level technical troubleshooting and billing support in a fast-paced environment.
• Navigated high call volumes while maintaining a calm and professional demeanor.
• Ensured documentation accuracy and detailed entry for every customer interaction.
• Achieved consistent, high-tier customer satisfaction scores through effective resolution strategies.

Customer Service Associate / Online Shopper at WALMART (2020-08 – 2021-08)

• Delivered high-quality customer service in a high-traffic retail environment.
• Efficiently processed and fulfilled online orders while meeting daily productivity quotas.
• Collaborated with team members to optimize customer satisfaction and operational efficiency.

– University of Phoenix

High School Diploma – Owasso High School (2013)