Christian Avila Chacón

Independent Organizational Learning Consultant at I-Teach (2020-01 – Present)

Design customized organizational learning solutions in virtual, in-person, and blended formats.
Develop digital badges, e-learning courses, instructional resources, and LMS platforms for corporate clients.
Work with tools such as Articulate 360, Vyond, Genially, Moodle, H5P, Adobe Creative Suite, Nearpod, and Wooclap.

University Professor at UMCA (2024-05 – Present)

Training Manager / Instructional Design Manager at BAC (2024-01 – 2026-01)

Led technical and commercial training for 3,000 employees across branches and contact center operations.
Created the regional Instructional Design function, from role profiles to development plans.
Managed teams and operational continuity, ensuring timely delivery and quality standards.
Developed more than 65 courses and learning resources; standardized content in Cornerstone and strengthened competency-based assessment.
Implemented learning KPIs, the Sales Academy, and an internal AI-powered chat to support learning.

Training and Learning Specialist at Dos Pinos (2019-10 – 2023-12)

Managed corporate learning processes for more than 14 divisions at the regional level.
Led facilitators, training coordinators, and technical, operational, commercial, and leadership programs.
Implemented Oracle HCM from scratch and developed adoption materials for multiple modules.
Developed more than 130 asynchronous courses and consolidated the Corporate University, Sales University, and a virtual onboarding system.
Supported the implementation and upgrading of more than 13 platforms within the digital learning ecosystem.

Regional Talent Acquisition Specialist / OD Specialist at GBM As a Service (2018-01 – 2019-10)

Managed regional recruitment and executed approximately 20 monthly hiring processes for technical, operational, and leadership profiles.
Standardized regional selection processes and strengthened employer branding and academic partnerships.
Designed curricula, role profiles, and learning paths for internal development programs.
Implemented country-level indicators and supported the use of SAP SuccessFactors, Moodle, and talent attraction platforms.

Non-Clinical Education Coordinator at Hospital CIMA San José (2017-05 – 2017-11)

Designed and delivered training for administrative and non-clinical areas.
Conducted training needs assessments, structured the Annual Training Plan, and coordinated around 10 monthly training sessions.
Prepared internal reports, institutional articles, and job profiles.

Human Resources Advisor for Logistics CR at Walmart Mexico and Central America (2016-01 – 2017-04)

Provided comprehensive HR support for two logistics centers with more than 900 employees.
Executed mass recruitment, onboarding, training, and follow-up on critical indicators.
Led climate, culture, leadership, and change management initiatives within logistics operations.
Contributed to reducing turnover from 25% to 15% in one year and strengthened disciplinary case management.

CSR and Training Coordinator at Toyota Rent a Car (2014-08 – 2016-01)

Designed training plans for more than 350 employees across more than 12 branches.
Coordinated onboarding, internal programs, CSR projects, occupational health initiatives, and internal communication.
Implemented e-learning, online assessments, sustainability projects, and training with strategic partners.

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