Marketing Operations & Social Media Coordinator at Sangam Healing Center, LLC (2026-06 – Present)
- Partner with the Founder alongside executive leadership to develop and execute integrated marketing initiatives supporting brand awareness, client education, community engagement, and event promotion.
- Build content calendars and campaign workflows for social media, email marketing, newsletters, and digital communications.
- Design brand-aligned marketing assets, Canva templates, business cards, presentations, and promotional collateral.
- Create copy, SOPs, dashboards, and Google Drive systems that strengthen brand consistency and operational efficiency.
Sales Associate & Front Desk Coordinator at Ivy and Oak Salon, LLC (2026-02 – 2026-06)
- Managed scheduling, front desk operations, client communications, sales, and daily workflow for a boutique salon.
- Supported revenue-generating initiatives including memberships, promotional campaigns, and client retention strategies.
- Strengthened client relationships through hospitality-focused communication and service excellence.
Concierge at Experiential Living, LLC (2025-07 – 2025-10)
- Delivered luxury hospitality experiences supporting residents across a 300+ unit multifamily community.
- Produced daily operational reports improving communication across concierge, maintenance, and leasing departments.
- Resolved resident concerns while maintaining Fair Housing compliance and exceptional customer satisfaction.
General Manager at Shift Workspaces, LLC (2024-07 – 2025-02)
- Directed operations for a 15,000-square-foot coworking space, achieving 100% occupancy and increasing new memberships 1,300% in Q4.
- Managed $100K+ in monthly revenue, P&L reporting, forecasting, vendor contracts, and operational budgets.
- Reduced vendor expenses 20% through contract negotiation and process optimization.
- Increased member engagement 8x through events, wellness programming, partnerships, sales, and community-building initiatives.
Marketing Project Manager & Event Assistant at Joyous Weddings and Events, LLC (2023-06 – 2024-12)
- Increased Instagram audience 30% organically through content strategy, social media management, and visual storytelling.
- Designed branded marketing assets, promotional graphics, and client-facing content in Canva.
- Coordinated vendors, timelines, inventory, guest communications, and day-of event logistics.
- Supported project planning and execution across marketing, client experience, and event operations.
Program Experience Lead at Industrious, Inc. (2022-06 – 2023-05)
Promoted twice from Tenant Experience Manager to Program Experience Lead overseeing 10 commercial properties.
- Directed event programming and community engagement across 10 commercial properties, partnering with a national real estate firm.
- Designed 300+ branded marketing assets and communication campaigns, while maintaining consistent messaging across all locations.
- Analyzed engagement data, tenant feedback, and program ROI to guide activation strategy and stakeholder reporting.
- Partnered with property teams, vendors, and a national real estate firm to improve tenant experience and retention.
Tenant Experience Manager at Industrious, Inc. (2021-11 – 2022-05)
- Produced 16+ monthly events for more than 1,400 users across two properties, achieving 60%+ tenant participation.
- Managed programming budgets, vendor contracts, event logistics, and stakeholder communications.
- Strengthened member relationships through personalized engagement and partnership-driven programming.
Tenant Experience Manager at Industrious, Inc. (2020-01 – 2021-11)
- Launched community programming for 500+ users and increased membership 25% within six months.
- Managed events, WordPress content, email communications, registrations, and customer feedback systems.
- Built community partnerships and engagement programs supporting membership growth and retention.
Senior Member Services Manager at The Reserve, Inc. (2016-12 – 2019-05)
Promoted twice from Associate to Manager to Senior Manager.
- Achieved an 87% tour-to-membership conversion rate and increased occupancy by 50% in six months.
- Built a thriving member community through events, partnerships, referral programs, and personalized relationship management.
- Oversaw property operations, membership sales, renewals, retention, operations, and daily community engagement.
- Co-managed two property launches, developing SOPs, training employees, and establishing hospitality standards.
