Christiana Parrack

Customer-focused sales and service professional with 5+ years of experience in retail, telecommunications, fitness, and management environments. Proven ability to build customer relationships, identify client needs, drive sales, resolve complex concerns, and maintain a high standard of customer service in fast-paced environments. Experienced in phone and face-to-face customer support, account management, billing resolution, customer retention, employee training, scheduling, and daily operations.

Strong communicator and problem solver with an Associate Degree in Pre-Nursing, seeking opportunities in remote customer service, sales, client support, and administrative environments with long-term interest in healthcare.

Club Attendant at ABSOLUTE RECOMP (2026-01 – Present)

• Provide professional and welcoming customer service to members and prospective customers in a fast-paced fitness environment.
• Assist prospective members with membership options, pricing, services, and facility information while supporting membership sales and customer retention.
• Identify customer needs and recommend appropriate memberships and services based on individual goals and preferences.
• Address member questions, concerns, and requests promptly while maintaining a positive and professional experience.
• Support daily club operations while balancing customer service, sales, and facility-maintenance responsibilities.
• Monitor facility conditions and promptly address operational concerns that may impact customer satisfaction or safety.
• Maintain a clean, organized, and welcoming environment for members and guests.
• Work independently and collaboratively with team members to maintain efficient daily operations.

Mobile Expert at T-MOBILE (2022-08 – 2025-05)

• Delivered high-quality customer service in a high-volume retail environment, assisting customers both in person and by phone.
• Used consultative selling techniques to identify customer needs and recommend personalized wireless solutions.
• Sold smartphones, wireless plans, accessories, protection plans, home internet, upgrades, and new lines while working toward individual and store sales goals.
• Built and maintained strong customer relationships while focusing on customer satisfaction, retention, and long-term loyalty.
• Assisted customers with account management, billing concerns, upgrades, plan changes, device issues, and technical troubleshooting.
• Independently handled escalated customer concerns and used de-escalation and problem-solving skills to reach appropriate resolutions.
• Supported customer retention efforts by identifying customer concerns and presenting products, services, and solutions tailored to their needs.
• Educated customers on devices, technology, features, promotions, and service options in a clear and easy-to-understand manner.
• Utilized customer management, sales, point-of-sale, and account systems to process transactions, document interactions, and maintain accurate customer information.
• Managed multiple customer needs simultaneously while maintaining accuracy, professionalism, and attention to detail.
• Collaborated with team members to meet sales objectives and provide a consistent customer experience.
• Maintained knowledge of products, promotions, services, and technology to provide accurate recommendations and support.

Assistant Manager at MAXX FITNESS CLUBZZ (2020-09 – 2022-04)

• Assisted with the daily management and operations of a busy fitness facility while maintaining a strong focus on customer satisfaction and member retention.
• Supervised employees and supported the team in maintaining efficient, professional, and customer-focused daily operations.
• Conducted candidate interviews and participated in the hiring process to identify qualified and dependable team members.
• Trained and onboarded new employees on company procedures, customer service expectations, facility operations, and job responsibilities.
• Created weekly employee schedules while balancing staffing needs, employee availability, and operational requirements.
• Handled member complaints and escalated concerns with professionalism, empathy, and sound judgment.
• Resolved member billing issues and account concerns while working to protect customer relationships and maintain satisfaction.
• Assisted members with questions regarding memberships, billing, facility policies, and services.
• Supported membership sales and retention efforts by engaging with prospective and existing members and addressing barriers to continued membership.
• Served as a leadership resource for employees and helped maintain accountability for daily responsibilities and customer service standards.
• Helped oversee the overall appearance, organization, and functionality of the fitness facility.

Associate Degree in Pre-Nursing – SOUTH COLLEGE (2023-09 – 2025-07)