Sales Consultant - HORNE NISSAN YUMA - Yuma, AZ
(2025-12)
- Maximize monthly sales targets by 30% through effective lead generation and proactive customer follow-up using CRM software.
- Execute the full sales cycle, from initial greeting and needs assessment to vehicle demonstrations and final delivery.
- Analyze customer satisfaction metrics to maintain a high Customer Satisfaction Index score of 98% by delivering exceptional service.
- Drive profitable deals for the dealership by negotiating vehicle financing, lease agreements, and trade-in appraisals.
- Develop expert product knowledge of Nissan vehicle lineups to provide technical demonstrations of advanced technology packages.
Store Manager - DD'S DISCOUNTS - Hayward, CA
(2023-08 - 2025-09)
- Led 40 direct reports and management teams, fostering engagement to reduce turnover by 35% through robust Talent acquisition and staff development.
- Drove a culture of shortage awareness as the Director of Store Protection Specialists, resulting in a 2.25% decrease in Loss prevention shrink.
- Maximized profitability for a 13M average volume band through strategic coaching, Financial analysis, and efficient operational oversight.
- Analyzed complex reports, metrics, shrink, payroll, and sales trends to strategize optimum profitability and KPI tracking.
General Manager - FIVE BELOW - Antioch, CA
(2021-12 - 2023-08)
- Acted as Training Manager for the district, overseeing Staff development and standardizing Multi-unit retail management procedures.
- Directed operations and training for 3 new store Grand Openings, ensuring adherence to corporate Merchandising and operational standards.
- Developed a high-quality talent pool through targeted Talent acquisition and intensive onboarding programs across the region.
- Executed Strategic planning for new store launches, managing inventory levels and setup logistics to Maximize Day one sales performance.
Store Manager - LULUSIMONSTUDIO - Walnut Creek, CA
(2021-01 - 2021-12)
- Collaborated directly with the CEO to establish all operational standards and Merchandising guidelines for the brand's first brick-and-mortar location.
- Developed and implemented new initiatives for Social Media Management and company events to enhance brand visibility and sales performance.
- Analyzed the Competitive landscape and engaged in community networking through the Walnut Creek Chamber of Commerce to drive Store operations.
- Managed end-to-end site setup and Real estate management liaison tasks for the flagship store launch.
Store Manager - PLAY IT AGAIN SPORTS - Concord, CA
(2020-02 - 2021-01)
- Drove progressive sales through staff development, coaching, and training, maintaining growth even during COVID-19 quarantine challenges.
- Directed all buying aspects and Inventory management, collaborating with vendors to source and resell specialty retail goods.
- Executed operations according to strict government protocols, ensuring 100% compliance with corporate and safety standards.
- Analyzed sales strategy and adjusted inventory procurement based on local market demand and competitive landscape analysis.
Assistant Manager, Merchandising Specialist - OLD NAVY - Concord, CA
(2018-03 - 2020-02)
- Executed all marketing campaigns and visual Merchandising displays to drive store traffic and Maximize sales performance.
- Managed Inventory management through weekly audits and implemented action plans to maximize productivity through SOP compliance.
- Recruited, hired, and developed teams of freight, marketing, and merchandising associates, building a strong Talent acquisition pipeline.
- Leveraged Omni-channel fulfillment strategies such as 'Buy Online, Pick Up in Store' to maintain operational continuity and customer service.
Store Manager - ZUMIEZ - Pleasanton, CA
(2016-10 - 2018-03)
- Developed succession through team development within 6 stores, demonstrating early aptitude for Multi-unit retail management.
- Coached staff on a thorough 8-step pitching process to Maximize conversion rates and personal sales of $250k/yr.
- Utilized Strategic planning to boost morale and mitigate shrink through daily sales competitions and Merchandising activities.
- Analyzed weekly polls and KPI tracking metrics to provide consistent feedback and drive Store operations improvements.
Product and Marketing Operations, Assistant Store Manager - PARTY CITY - Brentwood, CA
(2014-03 - 2016-11)
- Utilized sales strategies through marketing and design initiatives to develop effective visual Merchandising displays for a specialty retail environment.
- Managed Inventory management levels to ensure adequate stock availability while minimizing excess inventory costs.
- Conducted regular store audits to assess compliance with visual merchandising guidelines and Loss prevention standards.
- Executed marketing operations to support local store sales strategy and drive customer engagement through themed initiatives.
