Senior Electronics Repair Technician - uBreakiFix - Chicago, IL
(2025-09)
- Perform advanced diagnostics and repairs for mobile devices and consumer electronics.
- Maintain quality standards, documentation, and customer satisfaction throughout the repair process.
- Support workflow prioritization and assist with customer escalations.
Retail Operations Shift Manager - Walgreens - Chicago, IL
(2024-12 - 2025-09)
- Managed daily operations for a high-volume retail location serving hundreds of customers each day.
- Supervised and supported team members during shifts, ensuring strong customer service and operational efficiency.
- Oversaw inventory control, merchandising, pricing accuracy, stock replenishment, and store presentation standards.
- Managed cash handling procedures, register accountability, and compliance with company policies.
- Assisted with employee training, shift coordination, and maintaining a safe and organized store environment.
Store Manager - Asurion - Chicago, IL
(2019-07 - 2023-05)
- Managed day-to-day operations for a high-volume retail electronics location.
- Supervised technicians and sales staff, coordinated scheduling, and maintained performance standards.
- Trained and mentored employees on customer service, operational procedures, and quality expectations.
- Managed inventory levels, product availability, and operational workflows to support business goals.
- Resolved customer concerns and escalations while maintaining a positive customer experience.
- Built relationships with local businesses and promoted company products and services.
- Led one of the top-performing Asurion/uBreakiFix locations in the country for two consecutive years.
Owner / Retail Operations Manager - iPlace Mobile - Chicago, IL
(2017-11 - 2019-07)
- Managed daily operations for an independent retail business in downtown Chicago.
- Oversaw inventory purchasing, stock management, merchandising, and customer service operations.
- Coordinated scheduling, customer intake, workflow management, and daily business priorities.
- Maintained store presentation standards while delivering a premium customer experience.
- Built and retained a loyal customer base through personalized service and operational excellence.
Lead Animator - DMFA INC
(2018-01 - 2024-07)
- Led and mentored a team of artists while coordinating production schedules and project priorities.
- Developed departmental workflows and quality standards to improve team efficiency.
- Managed deadlines, workload distribution, and project communication across team members.
- Fostered a collaborative and positive team environment focused on performance and continuous improvement.
