Advanced Medical Support Assistant - Department Of Veterans Affairs/Middleburg CBOC - Middleburg, FL
(2019-02)
Series: 0679 - Grade: GS-6. Currently assigned to the Middleburg CBOC Clinic. Customer service, greet and welcome patients, develops and maintains effective and efficient communication with the patient interdisciplinary team, VA medical centers and other agencies, assuring calls and secure messages are answered in a prompt, courteous manner.
- Coordinates timely care for the Veteran based on the priority indicated on the consult
- Enter information into VISTA, CPRS, and ICB insurance capture
- Under policy guidance schedule patients using CTM, VVC, CVT for telehealth and in person communication
- Follow-up after appointment to ensure attendance, and check-up for additional procedures
- Manages appointments in Vista (no shows, cancellations, rescheduled appointments)
- Informs providers in any change to patient's Non VA medical appointment
- Ensures medical documentation is received from Non VA provider
- Manages workload on spreadsheets. Work closely with MH nurses to ensure prompt Psychotherapy/Psychiatric care is attended in a timely manner
- Providing great customer service, documenting in notes, certified letters, and providing the Crisis Hotline number
- Prepares medical documentation for scanning into Veteran's electronic medical records
- Enters and edits Community Care program authorizations
- Responsible for receiving, recording and taking appropriate actions for Community Care notification
- COVID-19 screener
Cashier and Front-End Associate - Walmart - Fleming Island, FL
(2022-04)
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Cashier and self service associate. Trouble shooting/rebooting machines, count inventory.
- Stock, rotate and restock products to ensure freshness and date control; efficiently to eliminate waste to maintain the lowest supply cost
- Operate department equipment and tools
- Keep work areas clean, orderly and free from safety hazards; report faulty equipment and hazards to management
- Watchful eye to theft shoplifting and mis scans unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
Reception Technician - CSL Plasma - Macon, GA
(2018-05 - 2019-01)
Customer service, greet and welcome new customers, assist with kiosk, establish donor demographics and profile, take vitals, finger stick for Hct and TP test results, screen assisting the self-administered health history, type general notes for abnormal odor, behavior, found objects, dishonesty, or changes, ensures questions are answered timely, accurately, and professionally.
- Enter deferrals if donor becomes unsuitable
- Collaborate with management and Medical Staff Associates to review donor being of well health, sickness or disease, along with CDSC and center monitoring
- Ensures the recording of donor data into the electronic donor information management system as outlined in the SOP
- Answer phone, transfer calls, handle and resolve any questions, conflicts or problems in an appropriate manner
Laboratory Assistant - Medical Center Navicent Health - Macon, GA
(2004-03 - 2018-02)
Order and process lab tests, blood donor drawer Autologous and Therapeutic Phlebotomy, collect and monitor labs, clean room and equipment following safety protocols, document patient data ensuring and complying with privacy regulations, collaborate with Pathologist and patient's MD, in top effort to coordinate patient's goal safe, and effectively.
- Set and schedule appointments, follow up calling patient
- Endoscopy imaging and procedure training, observance under RN's of oncology transfusions and treatments in the CGIC
- Communicate with RN in discharging dept. journey with donor to EC dept. when necessary
- Fax, file, multi phone, copier, order and ship products
- Unload inventory, lift and assist patients
- Take vitals, store and retrieve products in cold/hot dusty environment, lifting up to 50 lbs.
- Emergency promptness with accuracy to codes and traumas
- Customer service, explain procedures, calibrate scales, machine testing and document
- Place work orders, work under SOP, critical thinking, computer data
- Use scanner, check invoice packing slips against units, labels, document and report any found discrepancy in shipment
- Order and manage inventory knowledge of stocking, retrieving stock, and accurate count of physical inventory on daily and monthly allocated and dispensed materials
- Accurately dispense components from Blood Bank
GA Resident Life Agent/Independent Agent - C A Floyd Insurance - Cochran, GA
(1999-04 - 2010-12)
Excellent customer service demonstrating genuine professionalism, salesmanship for new business, write and sale insurance, establish files, follow ups, and deliver policies.
- Fax applications, calling clients as well as returning calls
- Operate money exchange, bookkeeping balance daily financial transactions
PCT - Fresenius Medical Care - Warner Robins, GA
(2002-06 - 2004-03)
Cannulate patient access, draw labs, chart vital signs, new hire preceptor, work closely with RN and collaborate with entire care team (MD, Dietitian, RN) to achieve patient's goal in dry weight.
- Attend group meetings for higher learning and developments
- Develop and maintain good relationships with patient and family, keeping them aware of performance
- Monitor and observe patient continuously for any change, when needed make necessary adjustments documenting and report status
- Sanitize environmental surfaces, assist patient hygiene
- Prompt to clinical codes and machine alarms, trouble shooting and ticketing machines
- Calculate fluid removal, assist in dressing, attachment of prosthesis walkers, and wheelchair
- Set up and break down machine, data in puts, report any malfunctions as stat
- Skilled in opening and closing center, pH water and bio carb testing
Assembly Operator - Lithonia Lighting Co./Aquity Brand - Cochran, GA
(1984-07 - 2002-06)
Assembling fluorescent light fixtures, fabrication building molds, troubleshooting machines painter, packer, auditor, and inspector, considerable bending, lifting as well as continuous standing for 8 or plus hours.
- President of the Safety Committee, speaker educating awareness of job safety
- Received team player awards
- Retrieve stock from warehouse, lifting up to 50 lbs
