Homeschool Teacher - K-12 Online Learning - El Paso, TX (Remote)
(2022-03)
- Actively engage with students and expand on subjects taught by online teachers for the day. Accompanies student to engage in class Connect sessions throughout the day based on given lesson plans.
- Verify student has completed given assignments for the day and provide additional assistance when necessary.
- Coordinate closely with teacher and students to ensure competence in given class objectives and principles; validates students' readiness for progression. passing grades on all assignments and tests.
Advanced Medical Support Assistant - Veteran's Affairs Healthcare (Radiology) - El Paso, TX
(2021-03 - 2022-03)
- Maintained 99% accuracy in patient appointment and consultation processing using Appointment Management software.
- Followed physician's text orders/consult instructions using clinic availability, ensuring appropriate appointment allotment times.
- Communicated routinely with physicians, case managers, and allied health professionals, safeguarding sensitive patient information and ensuring HIPAA compliance.
- Conducted weekly reports for 8 providers and support staff utilizing VISTA and CPRS to ensure timely scheduling of incoming consults.
- Reviewed referrals for CT, MRI, and Nuclear Medicine, coordinating appropriate appointment times for each type of exam needed to maximize appointment scheduling utilization.
- Instructed patients on procedure preparation, appropriate clothing, and potential side effects, ensuring clear, and proper understanding.
Advanced Medical Support Assistant - Veteran's Affairs Healthcare (Call Center) - El Paso, Texas
(2019-02 - 2021-03)
- Maintained a less than 5% abandonment rate when answering telephone calls, ensuring prompt, courteous, and reliable service.
- Efficiently scheduled, canceled, and rescheduled patient appointments, managing associated documentation.
- Assisted team members in data extraction and analysis for outpatient care clinic, always ensuring HIPAA and VHA compliance.
- Evaluated new products, equipment, and systems, to streamline call center operations.
- Prepared Call Center Data Report each morning for leadership meetings.
- Submitted and maintained all time and attendance records for call center employees.
Medical Support Assistant - Veteran's Affairs Healthcare (Physical Therapy) - El Paso, TX
(2014-07 - 2017-06)
- Contributed to the initial launch of the VA's CHOICE program, ensuring Veterans received community-based, outreach health care.
- Provided clerical and administrative support in a fast-paced, high-volume healthcare setting, resulting in accurate and timely patient records and appointments.
- Accurately scheduled patients with appropriate doctors or therapists, based on patient needs and doctor's requests.
- Demonstrated exceptional time management and organizational skills by clearing a patient backlog of over 1,500 patients within one month.
