Principal Program Manager
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Distinguished program and project management professional with a global portfolio spanning information technology, life sciences, biotechnology, and biopharmaceutical fields. Brings broad international expertise in finance systems and back-office operations, complementing an accomplished track record across diverse sectors. Renowned for improving customer service, leading strategic growth, and consistently exceeding client expectations through data-driven methods.
Skilled at leveraging technology to solve challenges, increase efficiency, and reduce costs. Recipient of multiple leadership awards in recognition of impactful contributions.
Principal Program Manager, NetApp (2024–Present)
Led Oracle Cloud ERP (OCEAN) release and enterprise stabilization; directed cross-functional cutover and served as Hypercare Command Lead. Stabilized Opportunity-to-Order processes, improved issue triage/resolution, and provided executive reporting to manage risk and transition to steady-state operations.
Client Success Director, Calyx (2021–2024)
Managed strategic pharma/biotech accounts; drove customer success strategy, adoption, and governance. Led change management for company rebrand, improved customer health metrics, and strengthened retention through proactive issue resolution and stakeholder engagement.
Program Director, Parexel (2018–2020)
Directed global program delivery for eClinical/CTMS solutions; managed distributed teams and ensured regulatory compliance. Increased customer satisfaction, supported portfolio growth, and contributed ~$2M in renewals and expansion revenue.
Senior Project Lead, MetLife (2017–2018)
Managed global projects, including PeopleSoft Expenses (EMEA); oversaw budgets, timelines, and vendor coordination to deliver on cost and performance targets.
Senior Director, IT, IQVIA (2012–2016)
Led global IT programs and teams; drove Office 365 rollout to 32K users, reduced upgrade cycles by 60%, and supported enterprise transformations, shared services, and compliance initiatives.
Bachelor of Science in Business Administration from North Carolina Wesleyan University
