Senior Business Intelligence Analyst/ Head of Strategy & Operations at Signant Health (2020-01 – 2022-12)
Designed and deployed complex SQL queries and executive reporting dashboards to support resource planning and pipeline visibility across the IRT Client Services organization.
- Designed and deployed complex SQL queries and executive reporting dashboards to support resource planning and pipeline visibility across the IRT Client Services organization.
- Led weekly strategy sessions with Client Services Directors, Resource Managers, and Technical Delivery leadership to align priorities, flag risks, and optimize study intake decisions.
- Served as primary IRT Client Services representative for two major enterprise system migrations: ADP to NetSuite (timesheets) and legacy tools to Financial Force—ensuring minimal disruption and clean data transfer.
- Developed weekly new-study and enhancement pipeline reports consumed by executive management to drive headcount planning and resource allocation decisions.
Associate Director / Program Manager, Client Services IRT/RTSM at Signant Health (2009-01 – 2020-12)
Directed global account teams delivering end-to-end IRT/RTSM programs for leading pharmaceutical sponsors and CRO partners, consistently meeting quality, budget, and timeline objectives.
- Directed global account teams delivering end-to-end IRT/RTSM programs for leading pharmaceutical sponsors and CRO partners, consistently meeting quality, budget, and timeline objectives.
- Upon promotion to Associate Director, spearheaded the turnaround of a high-priority client account that had ceased awarding new business to the organization; through strategic relationship rebuilding and sustained delivery excellence, transformed the client into the company's #1 account within 12 months.
- Served as the de facto architect of the Associate Director role—a newly created position at the company—as the operational model and client engagement framework developed through this client turnaround became the standard on which the role was formally defined and scaled across the organization.
- Managed client governance cadences, executive KPI reporting, escalation resolution, and contract negotiations—maintaining consistently high client satisfaction and retention.
- Partnered with Business Development on RFPs, bid defenses, capabilities presentations, and proposal/pricing creation to support growth and expansion of the IRT portfolio.
- Led FDA-regulated compliance audits and quality assurance reviews; coordinated directly with QA teams to ensure regulatory adherence across all assigned programs.
- Developed and standardized business process improvements, templates, and best practices adopted across the Client Services department to improve delivery consistency.
- Oversaw and facilitated Change Order processes; managed scope, schedule, and contract updates in close collaboration with matrixed resources across Professional Services, Technical Delivery, Product Development, and Shared Support.
- Mentored and developed direct reports, fostering a high-performance team culture grounded in collaboration and continuous improvement.
Project Manager → Senior Project Manager, Client Services IRT/RTSM at Signant Health (2006-01 – 2009-12)
Served as single point of contact for pharmaceutical clients across full study lifecycle: startup, system development, UAT, release, maintenance, and database lock/closedown.
- Served as single point of contact for pharmaceutical clients across full study lifecycle: startup, system development, UAT, release, maintenance, and database lock/closedown.
- Authored software development requirements, EDC integration specifications, all study documentation, and change order documentation for multiple concurrent studies.
- Acted as SCRUM Master during all study builds and change orders, facilitating sprint ceremonies and managing developer priorities.
- Proactively identified and communicated risks to Program Manager; managed client and system issues through to resolution with deviation reports as required.
