Christopher Roman Cruz

Maintenance & Facilities Operations Leader with 12+ years of progressive experience leading maintenance operations across multifamily communities. Proven success supporting portfolios exceeding 10,000 apartment homes, leading 100+ maintenance professionals, and coordinating 500+ monthly work orders while improving operational performance, resident satisfaction, and preventive maintenance programs. Expertise in Multi-Site Operations, Facilities Management, HVAC, Electrical, Plumbing, Vendor Management, Asset Preservation, OSHA Compliance, Capital Improvement Support, Preventive Maintenance, Team Leadership, Resident Experience, and Property Operations.

Software: Yardi, OneSite, HappyCo, Service Connect, Maintenance IQ, EnCasa.

Floating Manager - Richman Property Services

(2023-01)

• Achieved consistent maintenance performance across multiple communities, measured by operational continuity, by coordinating maintenance teams, vendors, and property managers.
• Achieved efficient completion of 500+ monthly work orders, measured by service responsiveness, by prioritizing maintenance requests and supporting regional operations.

Maintenance Technician III - Hawthorne Residential Partners

(2021-01 - 2023-12)

• Achieved reliable building system performance, measured by reduced downtime, by performing advanced HVAC, plumbing, electrical, appliance, and building repairs.

Maintenance Supervisor - TPL Management

(2015-01 - 2021-12)

• Achieved a 30% reduction in resident maintenance complaints, measured by resident feedback, by implementing a new work-order tracking process.
• Achieved improved maintenance response times by leading technicians and preventive maintenance programs.

Maintenance Technician II - TPL Management

(2014-01 - 2015-12)

• Achieved reliable HVAC and plumbing performance, measured by reduced emergency repairs, by performing inspections and preventive maintenance.

Maintenance Electrician / Plumber - South East Modular

(2013-01 - 2014-12)

• Achieved dependable electrical and plumbing installations, measured by code-compliant completion, by installing, troubleshooting, and repairing systems.

Owner / Maintenance Technician - Eden Air & Home Solutions

(2013-01 - 2014-12)

• Achieved high-quality residential maintenance services, measured by customer satisfaction, by performing HVAC, plumbing, appliance, and general maintenance repairs.