Medical Case Manager
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Case Manager with experience in handling complex medical cases, including HIV/AIDS patients.Strong background in illness prevention, health equality promotion, and data analysis. Skilled in data collection, de-escalation, problem-solving, and Critical Thinking. Demonstrates outstanding interpersonal, communication, and organizational abilities, ready to translate understanding of human behavior into effective public health policy.
August 2023 – Present
Texas Health Action |Austin Texas
Provided outpatient care to individuals living with HIV/AIDS. Conducted assessments and re-
assessments as mandated. Creating personalized treatment plans outlining the patient's goals,
medication regimen, and necessary support services. Provided client-centered services to link clients with health care, psychosocial, substance abuse, and other community services. Tracked
Patients' treatment adherence and medication adherence and ensured that the patients understood information about Ryan White, CD4 Counts, and Viral Loads, U=U.
January 2023 - August 2023
Texas Department of Family and Protective Services |Austin Texas
Investigated reports of abuse or neglect, conducted risk assessments, and developed safety plans to ensure children's safety and well-being. Documented all interviews, investigations,
interactions, and interventions, and ensured clear and accurate documentation for legal purposes. Prepared comprehensive reports for judges outlining their findings, along with family plans, child plans, and visitation logs.
February 2020 - December 2022
Cerebral Inc. |Remote
Coded medical services, diagnosis, and treatments, and reviewed chart notes for accurate billing, along with invoicing patients and insurance companies for claims or payments.
Submitted billing data to appropriate insurance providers and corrected rejected insurance claims and coding errors.
May 2017 - January 2020
River Oaks Baptist |Houston Texas
Assistant Teacher & Substitute
Provided a safe and supportive learning environment for students. Assisted in developing individualized education plans (IEPs) for students with special needs. Coordinated with other substitute teachers to ensure smooth transitions and consistency for students. Collaborated with the lead teachers to create innovative and engaging lesson plans that cater to diverse learning abilities and interests. Assisted faculty with classroom instruction, records, and assignments.
June 2015 – May 2017
Houston Community College | Houston Texas
Provided high-quality administrative support and assistance. Answered the main College switchboard system promptly. Ensuring that face-to-face inquiries from visitors, parents, staff,
and students are dealt with appropriately and per the college’s Safeguarding Policy. Assisted with the implementation of the College’s policies such as the student absence monitoring system.
Bachelor of Arts in Psychology, Graduated December 2022
