Chuck Chibisi

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Senior Collections Specialist at JPMorgan Chase (2007-05 – Present)

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Counseled debtors on payment options and arranged installment agreements.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Processed payments and contracts on accounts.
• Trained new team members on scripts, company services and collection strategies.
• Used probing techniques to determine debtors' reasons for delinquency

Account Manager at Arrow Financial Services (2004-09 – 2007-03)

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Oversaw new business development and customer servicing.
• Liaised between account holders and various departments.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed and implemented strategies to increase client retention
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Contributed to team objectives in fast-paced environment
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions

Project Manager at First Bank (2003-08 – 2004-08)

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing build quality or workplace safety

Vendor Management Analyst at Capital One (2000-01 – 2003-05)

• Evaluated current processes to develop improvement plans.
• Produced detailed and relevant reports for use in making business decisions.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Created and optimized records management strategies to coordinate and protect information

Associate of Science in Computer Networking And Telecommunications – Ashworth College (2018-02)