Ciarra McDonald

Manages, processes, and secures patient medical records for Healthcare facilities while ensuring full compliance with HIPAA and privacy regulations. Collects, organizes, and digitizes paper and electronic health records into a digital database. Processes medical record request from patients, insurance companies, state, and legal representatives.

Health Information Specialist - Datavant

(2025-10)

• Manages, processes, and secures patient medical records for Healthcare facilities while ensuring full compliance with HIPAA and privacy regulations.
• Collects, organizes, and digitizes paper and electronic health records into a digital database.
• Processes medical record request from patients, insurance companies, state, and legal representatives.
• Handles inbound and outbound phone calls, faxes and mail regarding status of the medical records request.

Shift Manager/ Guests Services Lead - McDonald's

(2024-01 - 2026-06)

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers also play an important role in running great restaurants by:

• Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards.
• Communicating effectively with Crew and the next Shift Managers to help them prepare to run a great shift.
• Achieves targets during their shifts and help departments meet their goals. Shift Managers take action to monitor safety, security, inventory and profitability.
• Manages Crew schedules and encouraging high performance during their shift.
• Provides exceptional customer service and quality food production.
• Trains new team members on critical job functions.

Healthcare Advisor - BlueCross BlueShield

(2023-02 - 2023-11)

• Serves as a customer service representative while protecting HIPAA and verifying member's demographics.
• Manages calls from providers and verifies ICD-10 codes, prior authorizations, and members eligibility.
• Providing accurate information to the members and providers to address concerns, provide information about healthcare plans, coverage, claims, and benefits.
• Initiates educational information on preventive care, wellness programs, and healthcare options to members.
• Interprets the claims process and guides them through filing claims while ensuring that legitimate claims are processed accurately and efficiently.
• Conveys understanding and empathy in every interaction.
• Practices clear communication skills to ensure members receive accurate information and solutions to their inquiries.
• Participated in continuing education and training to stay updated and adapt to new processes and requirements.

Infectious Disease Program Manager - Healthy Connections, Inc.

(2022-06 - 2022-12)

• Case Manager for all patients who test positive for HIV and receive HIV-specific care at the clinic and all patients who are prescribed PrEP services to ensure that patients are connected to care and remain engaged in treatment.
• Coordinates with the Nursing Case Manager, Referral Coordinator, Clinical Pharmacist, multiple PCPs, LPNs and the Director of Quality to improve patient care.
• Coordinates clinic and community resources to assist patients in reaching disease prevention targets.
• Assists patients, staff, and systems to achieve high quality, evidence-based, cost-effective, and patient-focused outcomes.
• Counsels patients to encourage PrEP medications.
• Counsels HIV positive patients with compliance of medication and reviews lab work with EMR system.
• Navigates patients to additional resources.

Service Access Specialist - ARcare

(2021-06 - 2022-06)

• Acts as a non-Medical Case Manager which provides information, assistance, and resources to HIV & AIDS clients.
• Completes a demographic sheet for patients.
• Conducts an annual care plan for the patients to ensure patients are following up with appointments and care.
• Administers HIV testing and testing sites.
• Identify goals, connect patients to resources, and resolve barriers to accessing medical, social, and other supportive services in the community.
• Referrals to empowerment (support) groups, housing assistance, legal assistance, and more may be provided.
• The goal is to empower patients with everything they need with dignity and ensure you have a support system in place to manage living with HIV.
• Research additional resources while keeping HIPPA a main priority for the patient.

Admissions Counselor - Arkansas Children’s Hospital

(2017-07 - 2021-02)

• Requires pre-register, register and admit patients, abstracts, verifies Medicaid/ARKIDS and CMS eligibility, completes PCP sign-ups, enters ED technical and physician charges.
• Performs responsibilities of the patient throughput process.
• Discharges inpatients and Emergency Department patients.
• Acts as Outpatient Testing after hours.
• Assists in the coordination of patient flow, serves as patient information and refers patients for financial counseling.
• Displays Care, Love and Hope when interacting with patients, families and other team members.
• Position Duties require registering and admitting patients with less than or equal to 5% error rate and ensuring that all demographic information obtained and required forms completed

Pediatrics Plus Developmental Preschool

(2015-07 - 2016-07)

• Participates in developing and implementing daily lesson plans.
• Ensures a positive emotional climate for the children.
• Maintains visual supervision of the children at all times.
• Maintains a clean, safe, healthy, and sanitary learning environment for children.
• Displays concern for the rights of children and families served by the clinic.

Nutritional Services Aide - Conway Regional Health System

(2014-08 - 2014-12)

• Improved patient meals to better their health
• Interaction with nurses to provide nourishments to patients
• Kitchen cleanup crew to improve sanitation
• Communicated with doctors about patients diet and health

Tire, Lube, & Express Associate as a customer representative; Cashier/Cell Phone Representative - Wal-Mart

(2013-04 - 2014-07)

• Answered phones in a proper manner to assure great customer service
• Cashier/Cell Phone Representative to improve customer service

Crew Trainer - McDonalds

(2011-04 - 2013-04)

• Trained New Employees & Provide Additional Training as needed on each position to perfection
• Handle customer complaints by improving customer satisfaction
• Work in the Guest Service Department to make sure all employees knew procedures
• Conducted management and supervisor duties when needed

Bachelor - Health Science in Health Education - University of Central Arkansas (2010 - 2015)

Associate of Arts - Liberal Arts - University of Central Arkansas (2010 - 2013)

Internship - Boys & Girls Club of Faulkner County (2015-01 - 2015-06)