Executive Housekeeping Manager at Sheraton Baltimore North Hotel (2022-11 – Present)
- In charge of monitoring the use and replacement of cleaning supplies and guest amenities.
- Responsible for scheduling, and monitoring productivity and payroll.
- Managed the training and development of employees with a focus and emphasis toward maximum employee satisfaction, productivity, and guest satisfaction.
- Supervised and inspected the daily cleaning of the guest rooms, public areas and back of the house. Ensured compliance with accident & loss prevention programs, and health/sanitation standards.
- Conduct inspections of rooms, providing feedback to room attendants, housemen and the management team.
- Forecast needs and adjust staffing levels as required. Plan and prepare employee work schedules.
Executive Housekeeper at Courtyard by Marriott (2020-02 – 2022-11)
- Hired and managed a staff of 15 housekeepers to support a growing customer base with demanding needs in an emerging hospitality industry.
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Analyzed problems and anticipated customers' needs.
- Provided team with guidance, motivation, and discipline to consistently achieve guest satisfaction.
- Handled guest inquiries and complaints.
- Demonstrated skill in providing excellent customer service.
- Prepared daily reports, inspected rooms and updated PMS system to meet company standards.
- Responsible for the overall cleanliness of all guest rooms and public areas of this 126 room hotel.
- Perform or assist with cleaning duties as necessary.
Executive Housekeeping Manager at Hampton by Hilton (2018-03 – 2020-02)
- Achieved a 20% increase in guest satisfaction scores within the first year by implementing new cleaning procedures and training programs.
- Reduced labor cost by 10% by optimizing staff scheduling and improving workflow processes.
- Maintained compliance with company and brand standards, regulation and certification requirements, including CPR/First Aid.
- Implemented and maintained a key control system for the department to ensure guest privacy and security.
- Managed a monthly inventory of Housekeeping and Laundry supplies and reduced supply costs by 5%.
- Conducted monthly department meetings with Housekeeping staff to review performance and provide training.
- Handle and resolved guest complaints and issues in a timely and efficient manner.
- Maintained a professional working relationship with other managers, employees, and all other department.
Senior Supervisor Of Operations at Brookshire Suites Hotel (2014-02 – 2018-03)
- Manage the department in accordance with the policies and procedures of the hotel.
- Hire and monitor staff, perform performance evaluations and take disciplinary action when necessary.
- Handle request and complaints from guest and resolve problem with the guest.
- Oversee the supervisory day to day operations of the housekeeping and laundry department.
- Plans work schedules and room assignments with minimum disruption to guest service by encouraging responsiveness to guest needs.
Housekeeping Supervisor at Hilton Garden Inn & Homewood Suites (2010-02 – 2014-02)
- Opening and closing housekeeping using on Q system.
- Inspect level of cleanliness and report maintenance issues.
- Assisted in scheduling staff according to project and staff requirements.
- Respond to guest request and complaints.
- Overseeing housekeeping staff to maintain cleanliness.
- Coordinating supplies of linens and terry in order to maintain sufficiency.
- Reporting all lost and found items and login them in the computer.
