Cierra Allen

Highly motivated and proficient in computer and phone operations, I am seeking a new opportunity with a dynamic organization. Skilled in multitasking, prioritization, and task management, I excel in customer relationship management, conflict resolution, time management, and document control. A dedicated and strategic thinker with leadership abilities, I bring a strong background in customer service, appointment setting, answering phones, retail sales, inventory management, product placement, dispatching, working with drivers, routing and merchandising

Dispatcher/Customer Service at Pilot, A Maersk Company (2025-01 – Present)

• Coordinated and scheduled the delivery of goods to ensure timely and efficient transportation
• Managed a fleet of XXtrucks, assigning drivers to specific routes based on availability and customer demands
• Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
• Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays
• Closely collaborated with warehouse personnel to coordinate loading/unloading schedules for optimal efficiency
• Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
• Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
• Optimized routing plans by analyzing traffic patterns, road conditions, weather forecasts, and customer requirements
• Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
• Maintained strong relationships with vendors/suppliers to negotiate favorable rates for transportation services while ensuring quality standards are met
• Implemented cost-saving measures by optimizing fuel consumption through efficient route planning strategies
• Demonstrated exceptional problem-solving skills by resolving logistical challenges such as rerouting due to road closures or accidents in a timely manner
• Collaborated with sales team members to provide accurate delivery estimates based on current workload capacity
• Earned recognition from management for consistently meeting or exceeding key performance indicators (KPIs) related to on-time delivery and customer satisfaction
• Leveraged strong communication skills to effectively coordinate with drivers, customers, warehouse personnel, and other stakeholders involved in the transportation process
• Served as a liaison between drivers and management, addressing any concerns or issues raised by either party promptly
• Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while maintaining attention to detail
• Provided guidance/support to drivers during inclement weather conditions or emergency situations on the road
• Cultivated positive relationships with trucking companies/owner-operators through effective negotiation strategies aimed at securing competitive rates for services rendered
• Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
• Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
• Improved customer satisfaction by resolving delivery issues promptly and effectively
• Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
• Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

New Members Engagement Specialists at GetAways Resorts Management (2023-05 – 2025-01)

• Provide comprehensive explanations of membership benefits to new members, minimizing escalations and resolving issues effectively
• Handle a high volume of emails, text messages, and chat communications, ensuring timely and accurate responses
• Manage reservations, cancellations, and account accuracy, including dues processing
• Operate efficiently in a dynamic, fast-paced environment and address escalations as needed
• Organized and booked travel plans and itineraries for clients, staff, and leaders, including transportation and overnight accommodations
• Created templates using Word, Excel, and Outlook

Member Services Representative at GetAways Resorts Management (2023-02 – 2023-05)

• Created and managed reservations utilizing rental and credit systems
• Processed payments for reservations and maintenance dues
• De-escalated member concerns and provided detailed membership information
• Demonstrated rapid proficiency in company systems, leading to promotion to the New Members Engagement position within 2 months
• Created templates using Word, Excel, and Outlook

Lead Teacher at Merryhill preschool (2021-11 – 2023-02)

• Insured the safety and well-being of students and faculty while teaching children from six months to pre-K
• Built and strengthened positive relationships with students, parents, and teaching staff to improve student learning and classroom success
• Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits
• Maintained patience and remained level-headed in order to continue to support student development and personal growth in a variety of situations
• Developed lesson plans and activities using Word & Excel

Flight Crew at DEFY Las Vegas (2020-10 – 2021-11)

• Ensured adherence to safety protocols and provided outstanding customer service
• Managed customer check-ins, inquiries, and sales of memberships and day passes
• Maintained a clean work environment and demonstrated strong teamwork skills
• I made sure their safety and happiness always came first
• Provided excellent service and attention when dealing with customers face-to-face or over the phone

High School in Upper secondary education – Mojave High School (2020-01 – 2020-12)