Cindra Hill

Strategic Human Resources and Benefits Consultant with 10+ years of experience delivering full-cycle HR, benefits, and payroll solutions to over 100 client organizations. Proven expertise in ADP Workforce Now, employee relations, and process improvement. Recognized for driving client satisfaction, streamlining HR operations, and training new hires to enhance organizational performance.

Adept at partnering with business leaders to align HR strategy with company goals in remote and hybrid environments.

Human Resources and Benefits Consultant III - ADP - Charlotte, NC

(2017-02)

• Serve as primary HR and benefits advisor for 100+ clients, providing end-to-end consulting on policies, payroll, and compliance.
• Partner with internal teams and third-party vendors to deliver seamless HR and benefits experiences for clients.
• Improve client satisfaction by proactively identifying process gaps and implementing strategic HR solutions.
• Conduct training and onboarding sessions via WebEx, enhancing client understanding of HR systems and procedures.
• Reduced processing time for HR service requests by 25% through streamlined workflows and documentation practices.

Employee Solution Representative - ADP - Charlotte, NC

(2015-05 - 2017-02)

• Delivered Tier 1 technical and HR support across payroll, benefits, and compliance functions.
• Collaborated cross-functionally with HR, technical, and finance teams to resolve escalated issues efficiently.
• Consistently exceeded service metrics for response time and client satisfaction.

Business Consultant / Administrative Support - IKEA - Charlotte, NC

(2014-04 - 2015-05)

• Assisted clients in developing project and budget plans, providing consultative support for design and service initiatives.
• Supported senior staff in procurement, scheduling, and client communication to ensure project success.

Cook/ Cashier - IKEA - Charlotte, NC

(2009-01 - 2014-04)

• Prepared and cooked meals in a high volume kitchen
• Short order cooks upon requests
• Trained new members over food stations and cashiering
• Maintained food stations compliant with sanitation and hygienic regulation Utilized standard food preparation utensils and kitchen equipment
• Participated in coordinating restaurant events throughout the year
• Cashiered.

Human Resources Generalist - ARAMARK - Atlanta, GA

(2005-01 - 2007-09)

• Managed onboarding, benefits, payroll, and employee relations for multi-site teams.
• Recruited and hired staff through direct sourcing and screening initiatives.
• Improved HR file compliance and organization through a complete system overhaul.

Bachelor of Science - Healthcare Administration - Ashford University

Associate of Arts - Business Management - Borough of Manhattan Community College