Cindy Obednikovski

Forward-thinking, enterprising, and result-oriented account manager with 18 years of experience securing high-value accounts through client prospecting, executing projects, driving operational workflow,

designing client onboarding processes, managing client relationships, and leading strategic initiatives that foster client retention. I am currently seeking a position in a challenging environment, building on my background expertise in developing and managing customer success while identifying opportunities to maximize client acquisition, retention, and overall profitability. Strategic team leader, fostering partnership with the customer, which will help grow their business and achieve their key objectives.

Remain on the cutting edge, prospecting for customers, retaining portfolios, strengthening networks,

driving new business through key accounts, and establishing strategic relationships to increase channel revenue. Maintain standard operations by integrating process improvements, stimulating production process, monitoring team performance, and analyzing production metrics. Very flexible and able to adapt quickly to new industry trends, build key relationships, and collaborate with high-performance teams to meet/exceed corporate objectives.

Primary point of contact with the largest healthcare client on all day-to-day, special print, mail and marketing projects

• Communication link between sales team, client, and operations
• Built and maintained strong client credibility, communication, and trust
• Coordinate projects within all areas of operations and technology to implement successful onboarding of existing and new client applications
• Manage existing projects to improve production and delivery time
• Provide all areas with the necessary tools to execute successful assignments
• Responsible for writing and implementing standard operating procedures on account projects
• Investigate issues and communicate internally and to the client
• Create and bill price quotes on fulfilled orders and potential project
• Developed ad hoc print and mail projects for client
• Identified through client conversations possible growth opportunities
• Participated in the creation of an Online Ad hoc ordering system for internal and external Ad hoc print projects
• Led, coached, trained, and evaluated a staff of Process Specialist to ensure departmental and development goals were achieved
• Developed and maintained training material for multiple departments
• Preformed daily audit reviews on insertion, customer responses and departmental procedures
• Conducted performance reviews and maintained employee records for two departments
• Communicated regularly with operations management teams on insertions projects, financials, and production
• Facilitated with third-party clients for the implementation, procurement, and production support of mail insertion services
• Worked with technology teams to implement multiple mailing production updates for the Pitney Bowes programs
• Researched new implementations for streamlining operations to reduce inefficiencies
• Developed risk procedures for the Machine Processing, Special Statements, and Internal Mail Services departments
• Extensive knowledge of high-volume Direct Mail, quality, and mail processing (3 to 5 million in mailings monthly)
• Thorough knowledge of the mail workflow process through the USPS BMU and presort companies
• Managed financials for all postage usage across the six-state footprint
• Accountable for all postal permits and company post office boxes
• Implemented all postal requirements, updates, and procedures across the six-state footprint

• Bachelor of Science in Business Administration, Capella University