Insurance Verification Specialist at Baylor St. Luke's McNair Campus (2026-04 – Present)
- Authorize specialist office visits and coordinate referral authorizations
- Perform insurance verification and benefits investigation for patients
- Apply working knowledge of Medicare, Medicaid, and commercial insurance plans
- Maintain HIPAA-compliant EMR documentation using Epic
Infusion Scheduler at Baylor St. Luke's McNair Campus (2025-06 – 2026-04)
- Scheduled chemotherapy, research treatments, and infusions per authorized medical plans for new and established patients, following treatment date and duration guidelines
- Managed high-volume Epic chat scheduling requests and multi-line phone system, directing calls to appropriate departments
- Completed daily activity reports, no-show patient work queues, and task-related correspondence
- Served as primary trainer for new hires, ensuring proficiency in scheduling protocols and patient communication
Medical Assistant (Front & Back Office) at Orlando Fonseca MD, PLLC — Concierge Practice (2023-10 – 2025-06)
- Presented concierge care packages to prospective patients and managed appointment reminder calls
- Verified insurance via Availity and carrier websites; collected copays and self-pay balances
- Obtained prior authorizations for medications, radiology procedures, and outside specialist referrals
- Scheduled new and existing patients according to follow-up and consult requirements
- Utilized eClinicalWorks, CoverMyMeds, and Availity for practice management
- Triaged patients, obtained medical history and medication reconciliation
- Performed EKGs, InBody testing, Ankle Brachial Index, basic hearing tests, and Snellen exams
- Administered flu vaccines and steroid injections; maintained back-office sanitation
Team Lead / Medical Assistant at Medtex of Houston / The IMA Group (2020-08 – 2022-01)
- Led and supervised a team of 4 staff members across 3 locations
- Interviewed, hired, trained, and onboarded new employees
- Prepared weekly staff assignment and work schedules
- Reviewed and corrected physician reports; managed medical records and supply inventory
- Performed X-rays with proper patient positioning
Medical Assistant / X-Ray Technician (NCT) at Medtex of Houston / The IMA Group (2011-05 – 2019-12)
- Triaged disability and VA patients; prepared medications
- Conducted state-ordered X-rays, Pulmonary Function Testing (PFT), and 6-Minute Walk Tests
- Performed EKGs and oximetry testing; collected and packaged pre-employment lab specimens
- Managed patient data entry and delivered excellent phone-based customer service
- Oversaw daily opening/closing procedures and corrected physician reports
