Clancy Carberry

Results-driven professional with 10+ years of experience in product operations, product marketing, digital marketing, project management, and team leadership. Skilled in creating and managing release programs, developing structured product management processes, and analyzing user engagement metrics to enhance communication strategies. Proficient in Salesforce, Pendo, Gainsight, Zendesk, Knowledge Owl, USU, AHA, Jira/Confluence, WordPress, Microsoft Office, G-Suite, Zoom, and Marketo.

I am a results-driven professional with over 10 years of experience in various aspects of product operations, product marketing, digital marketing, project management, and team leadership. I possess a diverse skill set that includes creating and managing release programs, developing structured product management processes, and analyzing user engagement metrics. My competencies cover a range of areas, including feature release processes, business development, website project planning, client and vendor management, team training and management, metrics and reporting, and internal workflow creation and oversight.

In my most recent role as Director of Product Operations at Bigtincan, I played a pivotal role in designing and managing release programs, enhancing communication strategies through user engagement metrics analysis, and implementing structured product management processes. I also led and mentored teams, structured knowledge base systems, and collaborated with cross-functional teams to drive process improvements.

My proficiency extends to various software tools and platforms, including Salesforce, Pendo, Gainsight, Zendesk, Knowledge Owl, USU, AHA, Jira/Confluence, WordPress, Microsoft Office, G-Suite, and Marketo.

Project Management Professional (PMP) Certification

Bachelors in Business with a focus on Marketing and Sustainability