Claresse Cooper

Experienced center director and operations manager with a background in early childhood education, staff leadership, customer service, and day-to-day operations. Skilled in hiring and training teams, supporting families, maintaining licensing and safety standards, managing schedules and budgets, and keeping operations organized and running smoothly.

Center Director at R.SHES (2026-03 – Present)

• Oversee daily operations of the center and help maintain a safe, organized environment for children, families, and staff.
• Support staffing, onboarding, training, scheduling, and day-to-day team needs.
• Help maintain compliance with state childcare regulations, safety requirements, and center policies.
• Work with families and staff to address concerns, communicate expectations, and keep the program running smoothly.

Director at Kidz Playhouse Learning Center (2023-03 – 2026-01)

• Oversaw daily operations for an early childhood education program serving 70+ children and approximately 10 teachers.
• Recruited, interviewed, hired, onboarded, and trained staff while supporting ongoing professional development.
• Managed child intake and enrollment and worked with families to support a smooth transition into the program.
• Maintained licensing, safety, and educational standards while creating a structured and supportive environment.
• Handled staff leadership, scheduling, communication, and operational needs to keep the center running efficiently.

Manager – Auntie Anne's / Jamba Juice at Auntie Anne's and Cinnabon (2022-03 – 2024-03)

• Managed opening and closing procedures, cash handling, deposits, and daily shift operations.
• Trained new employees on company procedures, customer service, food safety, and daily responsibilities.
• Assisted the general manager with inventory and supply orders and maintained food safety standards.
• Handled customer concerns professionally and helped maintain drive-through service times.

Assistant General Manager at ThunderCloud Subs (2018-01 – 2022-01)

• Assisted with hiring, onboarding, employee training, scheduling, and daily restaurant operations.
• Managed inventory and supply orders while maintaining food safety and workplace standards.
• Handled customer concerns, cash deposits, opening and closing procedures, and day-to-day team needs.
• Tracked monthly sales promotions and performance goals while helping the team meet service targets.

High School Diploma / GED