Office Manager - Claudia and Vic's Seamless Gutters
(2002-10 - 2007-12)
- Front office duties, sales, dispatched crews for emergency repairs when needed, scheduled appointments for installation, removals, or replacements, submitted weekly payroll, also performed customer service duties by tending to customers complaints, and resolving all issues promptly
Collection Representative - Penncro
(2008-02 - 2009-01)
Call Center Outgoing
- Contacted customers with past due accounts, took over the phone payments via credit card, debit card and/or check by phone, setup payment arrangements for customers with valid hardship situation, assisted customers with account questions, concerns and complaints, contacted account holders family, friends and references when account holder could not be located.
Customer Service Representative - Convergy's
(2009-02 - 2010-11)
Call Center Incoming
- Assisted customers with account questions, concerns and complaints, opened and closed accounts, took over the phone payments via credit card, debit card, or check by phone, assisted with equipment concerns, setup service calls
Customer Service Representative - Ticketmaster
(2011-02 - 2014-03)
Call Center Incoming
- Assisted callers with event information, ticket prices, took payments over the phone via credit cards, debit cards, and/or check by phone, resolved customer complaints and concerns
Homehealth Aid - Homehealth
(2014-06 - 2016-10)
- Assisted patient with day to day activities, bathing, light housework, meal preparation, dispensed medication
Customer Service Agent - Skybridge Americas - Remote/ Work From Home
(2017-11 - 2023-10)
Call Center, worked on 2 separate accounts.
- 1st account- Incoming: Assisted customers with placing, tracking, or canceling orders, took over the phone payments via credit, debit or electronic check, assisted with courtesy billing hold, or payment arrangements when available, tracked lost payments, assisted customers with complaints, also responded to customer correspondence
- 2nd Account- Outgoing: Contacted members depending on Healthcare provider, explained additional services available, listened to member complaints, setup home health visits or telehealth visits for members in accordance to health plan.
Bilingual Customer Service Specialist - AmerisourceBergen/Cencora
(2024-02 - 2026-05)
Call Center, customer service
- Assisted customers with placing orders, locating orders, filed shortage claims, overage claims, damage claims, short date claims, assisted in taking and placing emergency same day delivery orders, confirmed deliveries, assisted customers with complaints, first call resolution.
