Sales Associate - Guitar Center
(2020-01)
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Handled cash register transactions efficiently and accurately.
- Created eye-catching merchandise displays to attract customer attention.
- Occasionally performed tutoring duties for novice and intermediate level guitar players.
- Developed lesson plans for new students interested in learning music theory.
- Met sales quotas in regards to music equipment such as sound systems, amplifiers, and instruments and increased sales by 18% according to company data.
Customer Service Representative - Life Grocery
(2019-01 - 2020-12)
- Managed difficult customer situations with professionalism and empathy.
- Processed orders at the rate of 150 per day, prepared correspondences, and completed required documentation.
- Acquired knowledge of various health supplements of our vast supply of over 300 health products to better implement expertise to new and prospective consumers.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Engaged in customer correspondence via email, phone, and in-person ensuring customer satisfaction quotas were always met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative - Goodwill of North Georgia
(2014-01 - 2018-12)
- Answered over 200 customer inquiries via phone, email, and chat.
- Managed difficult customer situations with professionalism and empathy.
- Offered personalized recommendations based on customer preferences or past purchase history.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
