Cody Ingram

Window and Door Professional

Talent

Spokane, WAMember since June 5, 2026

Excellent communication abilitiesHighly organized and detail-orientedCommitted to customer satisfactionResourceful with strong time managementExperienced in logistics and warehouse coordinationEffective problem solverSkilled in project managementExperienced in mentoring and training

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Excellent communication abilitiesHighly organized and detail-orientedCommitted to customer satisfactionResourceful with strong time managementExperienced in logistics and warehouse coordination

About

Dedicated professional seeking opportunities for ongoing growth and skill development within the industry, both in professional and personal capacities. Eager to embrace new challenges that broaden my knowledge and enable me to deliver exceptional service and customer experiences to both internal and external clients.

Experience

Field Service Technician - Jeld Wen / VPI Windows - Spokane, WA – Traveling Tech (Mainly WA | OR | ID | CA | UT)

(2025-03)

Execute warranty-related field service tasks, including inspections and repairs of window and door products.
Accurately document service activities and maintain comprehensive records.
Prepare detailed service reports featuring photographs and descriptive information.
Maintain tools in proper working order.
Conduct and document water tests, diagnose problems, and perform necessary repairs.
Adhere to safety protocols and actively participate in the Accident Prevention Program.
Manage daily schedule to ensure punctual arrival and readiness for assigned tasks.
Maintain professional communication with customers and team members.
Travel via plane, car, or other transportation as required.
Communicate effectively and collaborate with colleagues.
Perform additional duties and projects as assigned by management.

Installation Tech – Window & Door - Renewal by Andersen - Spokane, WA

(2024-07 - 2025-03)

Replacing windows and doors for residential properties and other projects.
Collaborate closely with internal teams, including the Installation Manager, Customer Care Director, Service Technician, and Project Manager.
Work collaboratively with the team to complete window and door installations that meet or exceed client expectations.
Accurately measure windows, providing precise dimensions, materials, and timelines for project completion.
Engage in hands-on tasks with proficiency in using power tools.
Ensure strict adherence to company policies at all times.
Monitor installation to guarantee compliance with safety guidelines and regulations.
Maintain accurate and up-to-date records, while embracing continuous improvement and training opportunities.
Coordinate with homeowners and installation teams to ensure successful project delivery.
Provide consistent feedback to the Installation Manager.
Perform additional duties and projects as assigned by management.

Regional Warranty Tech Specialist - Cornerstone - Eastern WA, Northern Idaho & Montana

(2022-02 - 2023-07)

Build and maintain customer relationships by collecting feedback from internal and external sources to drive continuous improvement and enhance performance.
Provide on-site technical inspections, training, and support to customers.
Evaluate and make decisions regarding claim approvals.
Communicate and coordinate technical issues to meet customer requirements.
Deliver technical training to Cornerstone staff and customers.
Manage all customer support activities at external locations.
Ensure job site progress complies with established processes and standards.
Troubleshoot and resolve technical issues efficiently.
Produce regular, detailed service reports with comprehensive analysis.
Collaborate cross-functionally to identify root causes and develop customer-focused solutions.
Understand customer needs and provide relevant advice and recommendations.
Foster strong relationships with customers and sales teams.
Maintain weekly travel logs and manage related expenses.

Critical Measure Specialist (Windows) - Home Depot - Seattle, WA

(2021-04 - 2021-09)

Owner and Operator – Window Warranty - Ingram Contracting LLC - Sultan, WA

(2020-01 - 2021-04)

Contracted Work with Anderson Windows & Doors

Service Manager - Washington Windows & Doors - Redmond, WA

(2016-04 - 2020-01)

Lead Window and Door Installer - Grove Windows - Redmond, WA

(2015-04 - 2016-04)

Window and Door Installation Team - Washington Windows & Doors - Redmond, WA

(2014-03 - 2015-04)