Field Service Technician - Jeld Wen / VPI Windows - Spokane, WA – Traveling Tech (Mainly WA | OR | ID | CA | UT)
(2025-03)
- Execute warranty-related field service tasks, including inspections and repairs of window and door products.
- Accurately document service activities and maintain comprehensive records.
- Prepare detailed service reports featuring photographs and descriptive information.
- Maintain tools in proper working order.
- Conduct and document water tests, diagnose problems, and perform necessary repairs.
- Adhere to safety protocols and actively participate in the Accident Prevention Program.
- Manage daily schedule to ensure punctual arrival and readiness for assigned tasks.
- Maintain professional communication with customers and team members.
- Travel via plane, car, or other transportation as required.
- Communicate effectively and collaborate with colleagues.
- Perform additional duties and projects as assigned by management.
Installation Tech – Window & Door - Renewal by Andersen - Spokane, WA
(2024-07 - 2025-03)
- Replacing windows and doors for residential properties and other projects.
- Collaborate closely with internal teams, including the Installation Manager, Customer Care Director, Service Technician, and Project Manager.
- Work collaboratively with the team to complete window and door installations that meet or exceed client expectations.
- Accurately measure windows, providing precise dimensions, materials, and timelines for project completion.
- Engage in hands-on tasks with proficiency in using power tools.
- Ensure strict adherence to company policies at all times.
- Monitor installation to guarantee compliance with safety guidelines and regulations.
- Maintain accurate and up-to-date records, while embracing continuous improvement and training opportunities.
- Coordinate with homeowners and installation teams to ensure successful project delivery.
- Provide consistent feedback to the Installation Manager.
- Perform additional duties and projects as assigned by management.
Regional Warranty Tech Specialist - Cornerstone - Eastern WA, Northern Idaho & Montana
(2022-02 - 2023-07)
- Build and maintain customer relationships by collecting feedback from internal and external sources to drive continuous improvement and enhance performance.
- Provide on-site technical inspections, training, and support to customers.
- Evaluate and make decisions regarding claim approvals.
- Communicate and coordinate technical issues to meet customer requirements.
- Deliver technical training to Cornerstone staff and customers.
- Manage all customer support activities at external locations.
- Ensure job site progress complies with established processes and standards.
- Troubleshoot and resolve technical issues efficiently.
- Produce regular, detailed service reports with comprehensive analysis.
- Collaborate cross-functionally to identify root causes and develop customer-focused solutions.
- Understand customer needs and provide relevant advice and recommendations.
- Foster strong relationships with customers and sales teams.
- Maintain weekly travel logs and manage related expenses.
Critical Measure Specialist (Windows) - Home Depot - Seattle, WA
(2021-04 - 2021-09)
Owner and Operator – Window Warranty - Ingram Contracting LLC - Sultan, WA
(2020-01 - 2021-04)
Contracted Work with Anderson Windows & Doors
Service Manager - Washington Windows & Doors - Redmond, WA
(2016-04 - 2020-01)
Lead Window and Door Installer - Grove Windows - Redmond, WA
(2015-04 - 2016-04)
Window and Door Installation Team - Washington Windows & Doors - Redmond, WA
(2014-03 - 2015-04)
