Collin Byrnes

Marine Corps veteran and hospitality operations leader with progressive leadership experience in high-volume food & beverage environments, including Assistant General Manager oversight of a $4M annual hospitality operation. Proven expertise in team leadership, guest experience, beverage operations, labor management, and operational performance within fast-paced service environments.

assistant general manager - good company Restaurant

(2022-04 - 2024-05)

Served as Assistant General Manager for a privately-owned $4M annual revenue hospitality operation, overseeing daily restaurant performance and leadership execution.

• Directed cross-functional front-of-house operations include service, bar, staffing, guest experience, and shift accountability.
• Led recruitment, coaching, corrective action, scheduling, and team development for high-volume hospitality and service staff.
• Partnered in budgeting, labor control, cost oversight, and operational performance initiatives.
• Maintained beverage program accountability including liquor controls, inventory management, and execution standards.
• Drove guest satisfaction through proactive service leadership and resolution of escalated service concerns.

Hospitality & service manager - cheddar's scratch kitchen

(2024-05)

Led front-of-house food & beverage operations in a high-volume corporate hospitality environment, overseeing dining service, bar execution, to-go operations, and guest experience.

• Manage staffing, labor deployment, coaching, and shift leadership to maintain operational efficiency and hospitality standards.
• Direct beverage-related operational accountability including bar performance, service execution, alcohol compliance, and guest satisfaction.
• Resolve escalated guest service concerns with hospitality-focused recovery strategies to protect retention and brand reputation.
• Support team hiring, onboarding, performance coaching, and development within a fast-paced multi-department hospitality operation.
• Maintain compliance with food safety, sanitation, workplace safety, and corporate operational standards.

NETWORK ADMINISTRATor - usmc

(2017-07 - 2021-07)

Supported mission-critical communications and operational infrastructure in high-accountability environments requiring reliability, precision, and rapid issue resolution.

• Conducted system troubleshooting, fault analysis, preventive maintenance, and service restoration to ensure uninterrupted operational readiness.
• Maintained compliance documentation, maintenance records, and operational accountability for communications assets and technical systems.
• Worked within structured leadership environments emphasizing discipline, procedural compliance, teamwork, and execution under pressure.
• Delivered technical support and operational problem-solving in time-sensitive situations requiring professionalism and mission-focused performance.