Front of House Team Member/Server at Ted's Montana Grill (2025-08 – Present)
- Delivered elevated guest experience through attentive service in a fast-paced environment, consistently earning positive feedback and repeat customers
- Managed tables through timely order taking, accurate food delivery, and prompt resolution of guests' concerns
- Collaborated with kitchen and bar staff to maintain a smooth flow of service and uphold high standards of food quality and presentation
- Maintained a clean, organized dining area and service stations in compliance with health and safety standards, participating in opening and closing activities, and restocking supplies
Roofing Sales Specialist and Project Manager at Optimal Roofing (2025-03 – 2025-06)
- Performed detailed roof inspections and drone/ladder assessments to identify storm, wind, and hail damage, documenting findings for insurance claim submissions
- Coordinated crews, material deliveries, and permitting schedules to complete projects on time and within budget, reducing average install delays
- Managed the full claims process from initial inspection through adjuster meeting, approval, and project handoff
- Prepared accurate material and labor estimates, achieving 100% claim approval rate
Sales and Customer Service Representative at Snap Fitness Lilburn (2022-03 – 2023-06)
- Delivered a welcoming first impression and maintained smooth front-desk operations during peak hours members and guests daily
- De-escalated conflicts between members or equipment/facility concerns, coordinating with management and maintenance staff to ensure quick resolution
- Coordinated class scheduling and instructor check-ins, ensuring accurate headcounts and smooth class transitions
- Supported marketing efforts by promoting in-house events, challenges, and referral programs to boost member engagement
