Collins Ilo

Healthcare IT, Clinical Data, and EHR professional with experience spanning Clinical Data Abstraction, HEDIS medical record review, Epic/EHR Help Desk support, IT support, and Epic implementation and go-live environments. Skilled in reviewing and abstracting clinical information from electronic health records, medical records, physician documentation, laboratory results, and other healthcare data sources while ensuring accuracy, completeness, and compliance with established quality-measure requirements. Experienced in supporting Epic and other EHR applications, troubleshooting application, access, workflow, hardware, software, and connectivity issues, and providing timely technical assistance to clinical and administrative users.

Proficient in chart review, data validation, quality assurance, discrepancy resolution, clinical documentation, incident management, ticketing, user support, and issue escalation. Experienced in providing at-the-elbow support during Epic/EHR implementations, upgrades, and go-live activities, helping clinicians navigate workflows and resolve real-time application issues. Strong understanding of healthcare operations, HIPAA, PHI confidentiality, clinical workflows, healthcare data quality, HEDIS/quality measures, and IT service management.

Recognized for strong attention to detail, analytical and problem-solving abilities, effective communication, and the ability to perform accurately in high-volume, fast-paced healthcare environments.

Clinical Data Abstractor - Adventist Health - Remote

(2026-09)

• Review and abstract clinical data from electronic health records (EHRs), medical records, physician notes, laboratory reports, diagnostic results, and other healthcare documentation.
• Accurately collect, validate, and enter patient information into designated clinical databases, registries, and reporting systems.
• Perform detailed chart reviews to identify diagnoses, procedures, medications, treatments, outcomes, and other required clinical indicators.
• Ensure data is complete, accurate, consistent, and compliant with established abstraction guidelines and quality standards.
• Apply clinical data definitions, coding guidelines, and standardized abstraction methodologies when reviewing patient records.
• Conduct data validation and quality assurance reviews to identify discrepancies, missing information, and documentation inconsistencies.
• Collaborate with physicians, nurses, clinical staff, quality teams, HIM professionals, and other stakeholders to clarify documentation and resolve data discrepancies.

Clinical Data Abstractor - Henry Ford Health - Remote

(2026-06 - 2026-08)

• Generated reports from Epic-derived data to support clinical research, quality improvement initiatives, performance measurement, and regulatory reporting.
• Maintained patient confidentiality by adhering to HIPAA requirements and organizational data security policies.
• Abstracted patient demographic, clinical, and treatment data from the Epic Electronic Health Record (EHR) systemin accordance with established guideline
• Collaborated with healthcare professionals to ensure accurate and consistent data abstraction in alignment with organizational standards and regulatory requirements.
• Utilized electronic health record systems to efficiently manage and update patient information, ensuring data integrity and confidentiality
• Maintain confidentiality of protected health information (PHI) and comply with HIPAA and organizational privacy and security policies.
• Meet established productivity, accuracy, turnaround-time, and quality-performance requirements.
• Maintain knowledge of applicable clinical registry requirements, healthcare regulations, quality measures, and data abstraction standards.
• Prepare reports and communicate data findings, trends, and identified data-quality issues to appropriate teams.
• Participate in audits and continuous quality-improvement activities to improve the accuracy and reliability of clinical data.

HEDIS Abstractor - Experis/Beacon Health - Remote

(2026-01 - 2026-04)

• Reviewed and abstracted medical records for HEDIS reporting, ensuring accurate, complete, and guideline-compliant data collection.
• Collaborated with providers to resolve documentation gaps and discrepancies, and generated reports to highlight quality performance trends and identify care gaps.
• Maintained adherence to HEDIS guidelines, HIPAA regulations, and internal quality standards, while supporting internal audits and staying current with measure updates.
• Researched and Overread for Measures TRC, CBP, COA, EED, GSD, BPD.
• Conducted routine visits to research sites to ensure compliance with protocol requirements.
• Reviewed medical records for accuracy of source documentation prior to database lock.
• Developed and maintained accurate and timely study databases.
• Kept patient care protocols and clinical trial operations in compliance.
• Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
• Gathered and reviewed study data.

Epic Beacon Consultant / Go-Live Support Analyst - Northwell Health - Onsite

(2025-10 - 2025-11)

• Provided at-the-elbow and technical support during an Epic Beacon go-live, assisting clinicians with system navigation, documentation, order entry, and oncology treatment plan workflows.
• Troubleshot workflow issues, documented user impact, and escalated defects to command center and application teams to support timely resolution.
• Delivered real-time coaching and issue documentation to promote user adoption, patient safety, and workflow continuity during the stabilization period.

Patient Access & Epic Support Specialist - Intermountain Health - Remote

(2025-07 - 2025-09)

• Used Epic to complete patient registration, demographic verification, insurance verification, and coverage maintenance, ensuring accurate and complete patient records.
• Managed a high-volume Charge Review and Registration Workqueue, resolving registration, billing, guarantor, and insurance exceptions to improve claim accuracy and reduce billing delays.
• Analyzed patient accounts to identify and correct insurance discrepancies, including coverage sequencing, subscriber details, effective dates, guarantor assignments, and coordination of benefits, supporting accurate reimbursement and minimizing claim denials.
• Helped Doctors with note documentations using both Note writer and smart tools.
• Provided 1-on-1 support for end users that were finding it difficult to adapt to the system.
• Assisted clinicians in adding more activities to their hyperspace toolbars and supported them to configure and utilize smart tools- smart lists, smart links, smart phrases, smart texts.
• Provided elbow-to-elbow support to physicians, and nurses.
• Assistance with visit navigator/encounter work for Physicians and Nurses.
• Releasing orders, acknowledging orders, completing orders, utilizing doc flow sheet and MAR, linking medications, printing After Visit Summaries, and discharge instructions.
• Serve as contact for Super Users Work with go-live support staff and clinic managers to resolve Epic.
• Assisted with note dictation and use of smart tools

Epic MyChart / Patient Portal Service Desk Support Analyst - Trinity Health - Remote

(2024-11 - 2025-05)

• Provided remote Tier 1 and Tier 2 service desk support for Epic MyChart and patient portal workflows, assisting with account access, appointment management, messaging, proxy access, and billing visibility issues.
• Applied ITIL-aligned incident management and request fulfillment practices to triage, troubleshoot, document, resolve, and escalate user and patient-facing support requests.
• Resolved login errors, password resets, account lockouts, browser and device compatibility issues, connectivity problems, and portal navigation questions while maintaining HIPAA compliance, data accuracy, and privacy standards.
• Used ServiceNow and structured ticketing workflows to log and categorize incidents, track resolution activity, maintain SLA compliance, and escalate application or workflow issues with clear reproduction steps and documented business impact.

Epic Consultant / Go-Live Support - Memorial Hermann - Onsite

(2024-07 - 2024-09)

• Provided frontline application and technical support during Epic go-live, resolving end-user access, workflow, and documentation issues to maintain operational continuity.
• Logged, tracked, and escalated issues in ServiceNow, collaborating with analysts and command center teams to support timely resolution.
• Delivered real-time user coaching, workflow troubleshooting, and issue follow-up to reinforce go-live adoption and effective system use.

Epic / EHR Help Desk Analyst & IT Support Specialist - Baylor Scott & white Health - Remote

(2023-10 - 2024-04)

• Served as the first point of contact for IT and EHR support requests across hospital, ambulatory, and healthcare implementation environments, delivering Tier 1 and Tier 2 support for hardware, software, connectivity, and workflow-related issues.
• Managed user account lifecycle activities, including provisioning, deactivation, role changes, password assistance, and access troubleshooting to support secure and efficient system use.
• Resolved or escalated Epic and enterprise application issues, maintained accurate ticket documentation, and provided timely follow-up and clear communication to end users.
• Supported onboarding, offboarding, go-live, and post-live activities by assisting with system setup, access validation, user readiness, and the development of troubleshooting guides and knowledge base documentation.

MEDITECH Expanse Consultant / EHR Support Analyst - WMC - New York | Onsite

(2023-02 - 2023-04)

• Supported the MEDITECH Expanse rollout across multiple clinical and operational sites by providing end-user training and service support during the system transition.
• Assisted users with registration, scheduling, documentation, and application workflow questions, while documenting issues and escalating concerns as needed.
• Collaborated with implementation teams to identify recurring user issues, support workflow readiness, and improve user adoption of MEDITECH Expanse.

Clinical Quality Analyst - EXPERIS/UCLA Health

(2022-04 - 2022-07)

• Researched and Overread for Measures TRC, CBP, COA, EED, GSD, BPD.
• Conducted routine visits to research sites to ensure compliance with protocol requirements.
• Reviewed medical records for accuracy of source documentation prior to database lock.
• Developed and maintained accurate and timely study databases.
• Kept patient care protocols and clinical trial operations in compliance.
• Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
• Gathered and reviewed study data.

HEDIS RETRIEVAL SPECALIST - Optimum Healthcare IT

(2022-12 - 2022-03)

• Review and abstract medical records to identify clinical documentation and services required for HEDIS (Healthcare Effectiveness Data and Information Set) measures and quality-gap closure.
• Conduct detailed medical record reviews to determine compliance with HEDIS specifications, health plan requirements, and established clinical guidelines.
• Identify open HEDIS care gaps by reviewing patient diagnoses, procedures, medications, laboratory results, screenings, and preventive care documentation.
• Validate clinical information within electronic health records (EHRs) and supporting medical documentation to ensure accuracy and completeness.
• Document and accurately capture HEDIS-relevant information in accordance with measure specifications and organizational workflows.
• Submit appropriate documentation and verified clinical information for HEDIS gap closure when required criteria are met.
• Collaborate with providers, clinical staff, quality teams, and health plan personnel to resolve documentation issues and obtain missing information needed for gap closure.
• Research patient medical records across multiple systems to locate supporting documentation and ensure all eligible services are captured.

BSc - Banking & Finance - Lagos State University