Colman Mcdonagh

Experienced account management professional with a strong track record in contract negotiation and team collaboration. Proven ability to increase sales and improve operational efficiency through effective client relationship management. Expertise in CRM systems enhances productivity and drives customer acquisition while ensuring high satisfaction levels.

Account

Manager with a proven track record in client relationship management . Valued ability to manage a multimillion-dollar book of business. I have a talent for seeing spaces and enhancing them, and most of the time, it provides an opportunity for functionality and a profit with proven enhancement sales.

Adept at driving sales growth and enhancing customer satisfaction through strategic procedure optimization. Dynamic professional with extensive experience in account management, skilled in team collaboration resulting in enhanced team performance and customer operational efficiency.

Account Manager - BrightView Landscape Services - Carlsbad, California

(2021-02 - 2022-07)

Enhanced productivity through strategic procedure optimization. Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Managed multiple accounts simultaneously while meeting deadlines.
• Provided training and guidance to new Account Managers.
• Negotiated contracts with clients to maximize profitability.
• Developed pricing models for various products and services based on market conditions.
• Maintained accurate records of all customer interactions in the CRM system.
• Negotiated contracts with clients to maximize revenue potential.
• Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

Account Manager - SEED Landcare - Costa Mesa, California

(2018-01 - 2020-03)

• Adhered to OSHA regulations while ensuring efficient use of resources and timely completion of tasks.
• Evaluated bids from contractors to determine cost effectiveness.
• Reviewed contracts prior to signing off on them to ensure accuracy and completeness of information provided.
• Organized materials and scheduled deliveries to job site as needed.
• Inspected tools, equipment, or work sites to detect unsafe conditions or violations of safety codes.
• Resolved conflicts between workers or subcontractors regarding working procedures or issues with equipment operation.
• Saved costs by establishing and cultivating vendor relations to resolve site issues.
• Scheduled crews, order materials and coordinate subcontractor work.
• Coordinated activities with subcontractor personnel and assisted in proactively managing team resources to meet project requirements.
• Completed and distributed accurate and informative progress reports and project records to management.
• Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
• Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.

Director of Operations - Whitney Landscape - Los Angeles, California

(2005-04 - 2018-08)

• Directed operations and logistics for multi-million dollar service company.
• Developed and implemented strategies to enhance efficiency and reduce costs.
• Managed day-to-day activities of large staff across multiple departments.
• Reviewed vendor contracts to ensure regulatory compliance and adherence to terms.
• Identified process improvement areas, increasing overall productivity.
• Resolved customer service issues promptly, maintaining high satisfaction levels.
• Analyzed data trends to identify operational risks and opportunities.
• Negotiated supplier contracts to secure optimal pricing options.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.

Director of Enhancement - Evergreen Landcare - Los Angeles, CA

(2012-10 - 2013-02)

Worked effectively in team environments to make the workplace more productive. Unfortunately, the owner and branch manager were not competent in running a Landcare company, and I resigned. They were a service company, running an HVAC, and electric. The landscape company was not a priority, and I was injured protecting a fellow co-worker. They told me to please not report it. I resigned the very next day .

• Coordinated resources across departments to maximize productivity levels.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Facilitated collaboration between teams by encouraging open communication channels.
• Prepared staff work schedules and assigned team members to specific duties.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored progress by establishing plans, budgets and measuring results.

Account Manager 101 - Sales, Ethics, Time Management, Communication - Brightview Company (2022-02)

High School Diploma - Laguna Beach Highschool (1998-06)

Small Business Management - Business Administration And Management - Laguna Beach High School (1998-06)

Some College (No Degree) - Business Administration - Grossmont College