Corey Smith

Enterprise Strategist and Project Manager with 23 years of experience in healthcare, spanning a wide range of roles across information technology and organizational development. Proven track record of aligning innovation with strategic goals to drive operational efficiency, enhance performance, and support enterprise-wide transformation. Leverage expertise to drive technical solutions that optimize operational excellence.

Project Manager (Strategic Planning) - Froedtert Hospital - Milwaukee, WI

(2018-01 - 2022-12)

• Led end-to-end project management of a parking lot operational strategy supporting 6,000+ staff, including planning, stakeholder coordination, and execution oversight
• Managed MyChart application enhancement project for Froedtert providers, coordinating requirements gathering, vendor engagement, testing, and deployment to improve provider experience
• Directed new hire onboarding optimization initiative, overseeing cross-functional workflows to streamline processes and improve time-to-productivity
• Supported project planning and execution for Advance Care Planning initiatives, ensuring alignment with clinical and operational stakeholders
• Managed multiple integration workstreams during the Froedtert and ThedaCare merger, coordinating deliverables, timelines, and stakeholder alignment across systems and business units
• Led project support efforts for nursing compensation redesign impacting 3,000+ nurses and CNAs, including analysis, implementation planning, and change coordination
• Contributed to Project Soar ERP transformation (Infor to Workday) through structured project management support, including scope alignment, risk tracking, and cross-functional coordination
• Partnered in strategizing and developing a standardized new hire orientation program for APPs and physicians, resulting in the creation of a dedicated organizational role to support onboarding for 700+ new providers annually
• Selected as 1 of 7 system-wide representatives to evaluate and recommend a vendor for a new employee well-being and wellness survey initiative at Froedtert & ThedaCare Health

Network and VOIP Engineer - Froedtert Hospital - Milwaukee, WI

(2019-01 - 2023-12)

• Monitored, reviewed, and analyzed solutions to optimize network performance
• Defined and developed techniques and tools to support current and future capacity requirements, improving network sustainability
• Managed $2M of infrastructure, including purchase orders and licensing for equipment, hardware, and software– ensuring purchasing and maintenance were cost-effective
• Led configuration implementations, including development and testing of 10 business-critical systems, minimizing the number of production issues
• Developed, deployed, and documented maintenance/support plans for 30K network devices and software to enhance operational excellence and continuous improvement
• Worked with vendors to obtain and integrate new technologies, improving performance and introducing new features
• Supported 15K system end-users, ensuring zero error in account setup and network access

Black African American Business Resource Group Chair - Froedtert Hospital - Milwaukee, WI

(2018-01 - 2022-12)

• Designed a recruitment strategy that increased membership from 100 employees to 350 within 24 months
• Identified needs within minority populations across Milwaukee and revamped programming targets to address these needs, which increased outreach and Froedtert's presence as a leading force in diversity
• Participated in 30+ campus and community events, giving public lectures and leading panel discussions which promoted Froedtert as a community advocate
• Collaborated with Organizational Development to form a career development series for Froedtert Health
• Implemented health disparities panel series across the organization, bringing awareness to determinants of health to 250+ participants

Telecom Engineer - Froedtert Hospital - Milwaukee, WI

(2010-01 - 2019-12)

• Redesigned systems and processes by applying engineering principles, which saved $1M in project costs
• Led L2 support for 3K devices across a level 1 trauma center spanning Emergency Room, Radiology, and 25 in-person nurse units
• Analyzed system implementations to detect deficiencies, understand root causes, and develop solutions that decreased the number of incidents by 70% and improved overall customer experience
• Led product lifecycle for Vocera within Froedtert Hospital, a $1M platform enabling communication, workflow optimization, and operational efficiency for 11K users
• Employed data integrity for company and customer data, remaining 100% compliant with quality guidelines

Not specified - Froedtert Hospital - Milwaukee, WI

(2002-01 - 2023-12)

Multiple roles spanning 2002-Present

Master's Degree - Business - Western Governors University Salt Lake City, Utah

Bachelor's Degree - Business (Healthcare Administration) - University of Wisconsin - Green Bay Green Bay, WI

Associate degree - Information Technology Security - Milwaukee Area Technical College Milwaukee, WI