Corrinthia Holmes

Customer Service and Operations Executive with 15+ years of leadership experience managing regional operations, logistics, and customer service across multi-site organizations. Known for building high-performing teams, improving customer satisfaction, streamlining operations, and delivering measurable financial and operational results. Proven ability to lead large-scale operations, drive continuous improvement, and execute strategic initiatives across industrial, retail, and supply chain environments.

Creating scalable processes that enhance both customer satisfaction and profitability.

Regional Customer Service & Operations Manager - Heidelberg Materials - Sumter, SC

(2024-01)

• Manage a $55 million annual customer portfolio supporting more than 400 commercial accounts across South Carolina, North Carolina, Georgia, Florida, Alabama, Virginia, Ohio, and West Virginia.
• Reduced discrepancy resolution times by up to 86% through workflow redesign and standardized processes resulting in 25% increase in production.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) that improve consistency, regulatory compliance, and workplace safety.
• Partner with Sales, Transportation, Operations, Environmental Compliance, and Finance to improve service delivery and customer retention.
• Develop regional KPI scorecards, executive dashboards, operational reporting, and customer performance metrics.

Sr. Retail Experience manager - Broad River Retail - Augusta, GA

(2022-01 - 2024-12)

• Promoted from Retail Experience Manager in 1 year and Earned Retail Experience Manager of the Year recognition in 2023.
• Directed Customer experience performance across the South and West Region maintaining 89% Net Promoter Score across 11 retail locations.
• Improved Regional order accuracy from 74% to 96% by strengthening process controls, coaching, and accountability.
• Reduced regional shrink by 7% through new inventory strategies and point of sales SOP's.

Store Manager - Community Leader - Walgreens Boots Alliance - Charleston, SC

(2016-01 - 2021-12)

• Promoted five times from Shift Lead to Community Store Leader based on leadership performance, operational excellence, and consistent business results.
• Led the successful operational integration of Rite Aid locations into Walgreens, overseeing store conversion activities, employee transition, inventory integration, systems implementation, and customer communication while maintaining business continuity.
• Managed P&L performance, labor budgets, inventory control, and operational compliance.
• Partnered with district leadership and store managers to develop and execute action plans that improved operational performance and helped stores achieve district sales, customer service, and profitability goals.

B.S - Operations Management - Southern new Hampshire University (2027-05)