Corry Bailey

Customer Service professional with 10+ years in high-volume call centers, skilled in inbound call handling, account management, and resolving sensitive client inquiries. Proficient in data entry, multi-monitor systems, CRM software, and remote work technology. Experienced in escalation handling and delivering accurate, professional customer resolutions.

Customer Service Representative II - Town Hall - Mooresville, NC

(2025-06)

• Handled 80+ inbound calls daily regarding municipal accounts, billing, and service setup/termination.
• Accurately entered and updated customer account information while maintaining strict confidentiality.
• Assisted customers in navigating account inquiries and resolving service-related concerns.
• Escalated complex issues following protocol to ensure timely and accurate resolution.

Customer Service Representative - Auction Edge - Statesville, NC

(2018-04 - 2025-02)

Remote

• Managed high-volume inbound calls and emails, resolving technical issues and support tickets across multiple platforms.
• Documented all customer interactions and account changes in CRM systems with accuracy and attention to detail.
• Created and improved internal knowledge base and standard procedures for technical support team.
• Proactively updated customers on ticket status, resolutions, and available resources.
• Provided escalation handling and empathetic guidance for sensitive customer issues.

Customer Service Representative - Convergys - Hickory, NC

(2017-09 - 2018-03)

• Recorded and resolved customer service inquiries and complaints regarding accounts and billing.
• Guided customers professionally through problem resolution, escalating issues when necessary.

Administrative Assistant - FXI/CDS - Statesville, NC

(2014-11 - 2015-05)

• Managed databases and electronic filing systems with accuracy.
• Assisted customers and staff via phone and email with inquiries and information requests.

Customer Care Cashier / Sales Associate - KFC / Sears Portrait Studio - NC

(2011 - 2013)

• Delivered high-quality customer service, processed payments, and resolved complaints efficiently.
• Maintained organized operational workflows and guided customers through processes.

GED - Mitchell Community College