Cossette Lopes

Conflict Resolution: Resolved 20+ customer concerns during high-volume shifts with professionalism and effective communication resulting in customer satisfaction and maintained flow of service.

Dependability: Maintained consistent attendance across all work weeks and covered 5+ additional shifts contributing to reliable shift coverage and team efficiency. Fast-Paced Operations: Assisted with 100+ customer orders per shift in a fast-paced environment while maintaining professionalism and order completion.

Crew Member at McDonalds (2026-04 – Present)

• Conflict Resolution: Resolved 20+ customer concerns during high-volume shifts with professionalism and effective communication resulting in customer satisfaction and maintained flow of service.
• Dependability: Maintained consistent attendance across all work weeks and covered 5+ additional shifts contributing to reliable shift coverage and team efficiency.
• Fast-Paced Operations: Assisted with 100+ customer orders per shift in a fast-paced environment while maintaining professionalism and order completion.

Volunteer at Habitat For Humanity (2026-03 – Present)

• Manual Labor & Stamina: Voluntarily dedicated 30+ hours of rigorous physical labor to prepare high-quality housing for low-income families, demonstrating a strong service-oriented work ethic.
• Team Collaboration: Worked with a team of 5-10 volunteers to complete tasks effectively, improving overall task efficiency.
• Project Completion: Dedicated 7 hours to the custom fabrication and installation of interior shelving, focusing on attention to detail and meeting "market-ready" professional standards.
• Site Safety & Maintenance: Maintained operational safety and site presentability by manually clearing debris and transporting materials exceeding 100 lbs., supporting continuous workflow and reducing delays

Technical Sergeant at Civil Air Patrol (2019-09 – 2024-06)

• Team Coordination & Mission Success: Partnered with multi-functional teams to achieve mission objectives within strict timelines, ensuring seamless coordination during field exercises.
• Training & Peer Mentorship: Delivered specialized instruction on squad operations and emergency procedures to junior cadets, resulting in Wright Brothers Award for leadership excellence.
• Operational Discipline: Executed daily precision drills and rigorous uniform inspections, maintaining a high standard of personal readiness that earned formal recognition from the Wing Commander.
• Technical Aptitude & Aviation: Logged four hours of flight time in a Cessna aircraft, demonstrating the focus, checklist discipline, and situational awareness required for complex technical operations.

Volunteer at Red Cross (2022-09 – 2024-06)

• Fire Safety Advocacy: Delivered comprehensive Fire Safety and Prevention education to over 50 families, increasing community awareness of emergency protocols and risk-reduction measures.
• Public Relations & Engagement: Successfully managed interactions with 100+ attendees during community events, ensuring high-quality service, public satisfaction, and a positive organizational image.
• Operational Logistics: Collaborated with team members to coordinate event logistics and resource deployment, ensuring seamless operations and effective public outreach.

AA in Allied Health – Tacoma Community College (2025-09)

Certificate in EMT – Tacoma Community College (2025-11 – 2026-02)

Diploma – Lakes High School (2021-09 – 2025-06)