Courteney Adams

Hands-on operations leader transitioning into low voltage, cabling, and telecommunications with 10+ years leading teams, coordinating field operations, and maintaining safety compliance. Recently earned BICSI Level 1, OSHA 30, and SST certifications through NYC College of Technology with practical training in cable installation, termination, and testing. Recognized for leadership, reliability, and the ability to quickly master technical systems.

Independent Contractor – Delivery & Logistics at Self-Employed (2025-01 – Present)

• Completed 1,000+ deliveries across NYC, meeting tight deadlines in high-density urban environments; managed end-to-end route planning and real-time logistics.
• Operated personal SUV to transport furniture, heavy materials, and residential goods safely; performed loading/unloading of large items while upholding safety standards.
• Built repeat client relationships through reliability, professionalism, and strong communication; navigated complex building access, walk-ups, and traffic constraints.

General Manager at Victra (2023-01 – 2026-01)

• Scaled annual store revenue from $1.1M to $1.7M YoY (55% growth); ranked Top 10% nationally for operational excellence.
• Recruited, trained, and promoted 3 team members into leadership roles; maintained full P&L ownership and reduced turnover through structured coaching systems.
• Ensured safety compliance, coordinated vendor maintenance, and managed labor and expense controls across full store operations.

B2B Account Executive at Spectrum (2022-10 – 2023-02)

• Generated qualified B2B leads through targeted cold calling, strategic prospecting, and community networking within a defined sales territory.
• Developed knowledge of telecom infrastructure, connectivity solutions, and customer-side networking while supporting business clients.

General Manager / District Manager at Arch Telecom (2017-01 – 2022-01)

• Managed multi-site operations across scheduling, crew accountability, facility coordination, and operational efficiency; led teams of 20+ employees.
• Coordinated vendors, tracked work orders, performed minor repairs and preventive maintenance; increased customer traffic by 42%.
• Maintained compliance, inventory, and P&L performance across multiple locations in a fast-paced field environment.

General Manager at McDonald's (2012-01 – 2018-01)

• Led high-volume operations including crew scheduling, hiring, training, and cash reconciliation ($1,000+ per shift); analyzed sales/labor projections to hit targets.

BICSI Level 1 Training – NYC College of Technology (2026-01)

Bachelor of Science in Business Management – Penn State (2016-01)