Courtney Bowden

Detail‑oriented professional with 15+ years of experience in customer operations, documentation, and workflow accuracy. Skilled in high‑volume data entry, information verification, and maintaining clean, reliable records across multiple systems. Known for precision, consistency, and organizing complex information into structured, easy‑to‑use formats. Brings strong technical proficiency in spreadsheets and digital tools, ensuring fast, accurate data processing and dependable daily output.

Customer Service Representative at Western Laundry & Dry Cleaning (2025-01 – Nov. 2026)

Standardized customer and order data entry processes with spreadsheet verification and discrepancy flagging. Developed streamlined order-tracking workflow and organized customer data into structured formats.

• Standardized customer and order data entry processes, using spreadsheets to verify information and flag discrepancies, which improved data accuracy and reduced repeat customer issues.
• Developed a streamlined order‑tracking workflow and communicated status updates across departments, reducing miscommunication and improving turnaround time.
• Organized customer and service data into a structured format, enabling faster information retrieval and improving customer satisfaction.
• Added a verification step for order adjustments and updated records in real time, reducing order errors and improving daily reporting accuracy.

Receptionist at Pacific Crest Independent Insurance Alliance (2014-08 – 2016-07)

Organized and verified client policy data across multiple systems. Implemented consistent document-verification process and created reference guide for common customer questions.

• Organized and verified client policy data across multiple systems, improving documentation accuracy and reducing follow‑up requests for missing information.
• Implemented a consistent document‑verification and filing process, reducing processing delays and improving workflow efficiency.
• Identified common customer questions and created a reference guide that reduced repeat inquiries and improved communication accuracy.
• Prioritized and organized incoming client requests using a structured workflow, improving response times and supporting more efficient policy processing.

Customer Service Agent at Teleperformance (2009-06 – 2011-05)

Researched account details and documented customer interactions with precision. Flagged recurring issues and ensured complete documentation for quality and compliance standards.

• Researched account details and documented customer interactions with precision, improving case resolution accuracy and supporting quality and compliance standards.
• Flagged and escalated recurring customer issues using internal systems, improving resolution speed and reducing repeat calls.
• Ensured complete and accurate documentation for every customer interaction, strengthening data quality and supporting informed decision‑making.
• Reviewed account histories and verified details with customers to ensure accurate information, reducing repeat calls and improving first‑contact resolution.

High School Diploma – Eagle High School (2004 – 2008)

Certificate Program in Data Analytics – Coursera (2025 – 2026)