Courtney Casillo

Compassionate healthcare professional with experience in primary care, walk-in clinic operations, patient registration, care coordination, and patient advocacy. Experienced with Athenahealth and MEDITECH electronic medical records systems while maintaining HIPAA compliance in fast-paced healthcare environments. Currently enrolled in Certified Nursing Assistant (CNA) training and beginning nursing prerequisites with the goal of becoming a Registered Nurse.

Seeking an opportunity to provide direct patient care while building clinical experience within a hospital setting.

Patient Registrar at WhidbeyHealth Medical Center (2024-01 – 2025-12)

• Supported high-volume Primary Care and Walk-In Clinic operations.
• Coordinated communication between patients, nurses, providers, and ancillary departments.
• Verified insurance eligibility and maintained accurate patient records.
• Utilized Athenahealth and MEDITECH systems for documentation and scheduling.
• Processed referrals, prescription requests, and medical documentation while maintaining HIPAA compliance.

Family Caregiver (2017-01 – Present)

• Coordinated healthcare appointments, medical records, medications, and care plans.
• Managed communication among healthcare providers and specialists.
• Advocated for healthcare needs and continuity of care.
• Maintained organization across multiple medical and scheduling priorities.

Nursing Prerequisites – Florida State College at Jacksonville (2026-09)