Shift Manager - Shake Shack - Pasadena, CA
(2021-11)
Hired as a Team Member in November 2021 and worked my way up to Shift Manager with my leadership, delegation, ability to spearhead tasks, and accountability.
- Earned my restaurant their first perfect Health Department score by maintaining an efficient cleaning schedule and pursuing safe practices in the kitchen, dining room, and back of house
- Earned my location their first "green" score with Steritech - a third-party company that holds Shake Shack accountable in their health and safety practices
- Received multiple reviews from guests that my restaurant has "improved from even a few months ago" from when I was initially transferred to the Pasadena location
- Communicates goals and expectations with team, both individually and as a whole, before the shift starts in a "Premeal Meeting"
- Maintains a clean and welcoming environment for staff and guests through quality checks in both food and facilities
- Runs shift and deploys team members in their best spaces in the kitchen and dining room to ensure maximum efficiency and hospitality
- Reconciles invoices with daily orders, aids guests in hosting "Donation Days" and working together to achieve catering needs for events
- Ensures order accuracy and holding my team accountable for best quality and presentation by maintaining communication between kitchens, dining room, and manager
- Communicates with fellow managers about current shift status to help achieve success in the next shift
Box Office Coordinator - Actors Co-op - Los Angeles, CA
(2024-03)
- Maintains software behind the scenes of selling tickets as well as our main website when shows are in session
- Submits Distribution Requests for the entire department and helps producers not go over budget
- Balances monthly credit reports using AudienceView Software, Excel, and Google Suite
- Communicates between vendors, financial department, production team, and leadership
- Runs customer service line regarding questions about the show, vendor opportunities, and ticketing issues
Administrative Assistant - Kairos Public Schools - Vacaville, CA
(2016-03 - 2021-10)
- Created a new website that is targeted for current, and prospective, students and parents to allow for easier access, disability friendly viewing, and an overall image shift
- Served as a founding member of the Crisis Response Team coming up with Emergency Plans and crisis tactics in case of an emergency on campus. This included suicide training, intruder/school shooter training, and natural disaster training
- Spearheaded organization of eighth-grade graduation ceremonies; created programs, certificates, and awards. Established logistics with venue staff regarding facility use and setup for over 50 students and their families and friends filling around 200 seats
- Simultaneously coordinated several field trips for approx. 300 students at a time; processed donations, medical, parental permission and driver authentication in short-notice trips (as little as three days). Enabled teachers to focus on successful experiences
- Exclusively maintained confidentiality and accuracy of approx. 50 Individualized Education Plan files for students
