Craig Cox

Senior B2B Collections & Accounts Receivable Specialist with over 7 years of experience executing high-volume commercial asset recovery, corporate debt negotiation, and risk mitigation strategies. Proven track record of improving recovery rates by 30% and drastically reducing Days Sales Outstanding (DSO) through master-level SAP workflows and targeted account reconciliations. Recognized expert in complex corporate dispute resolution, subrogation, and insurance risk workflows.

Exceptional collaborator skilled at alignment with branch managers, credit executives, and corporate clients to maximize cash flow while retaining vital business accounts.

Regional AR Collections Specialist - Airgas - Tulsa, OK

(2026-08)

• Manage daily corporate B2B collections and financial tracking for a high-volume portfolio of regional commercial accounts utilizing SAP.
• Analyze and resolve complex billing and pricing discrepancies within enterprise accounting software to dissolve payment barriers and actively reduce Days Sales Outstanding (DSO).
• Partner directly with Branch, Account, and Regional Sales Managers to systematically evaluate high-risk business profiles and balance recovery targets with client longevity.
• Govern credit hold releases on time-sensitive enterprise orders following strict adherence to corporate credit policies.
• Collaborate closely with Cash Applications and Dispute Management teams to protect cash application accuracy and prevent recurring short-payments.

Remote Collections Agent - National Enterprise System - Tulsa, OK

(2025-08 - 2025-12)

• Executed high-volume inbound and outbound contact operations to optimize right-party contact (RPC) rates and resolve delinquent account balances.
• Negotiated structured payment terms and cure solutions using sophisticated financial counseling methodologies.
• Maintained 100% adherence to compliance frameworks, actively auditing state and federal credit collections laws.

Remote Damage Recovery Specialist - Enterprise Mobility - Tulsa, OK

(2023-07 - 2025-05)

• Recovered critical corporate revenue for the Damage Recovery Unit by managing a fast-moving, complex pipeline of multi-party damage claims.
• Authored, verified, and successfully filed commercial insurance claims with third-party carriers to optimize corporate liquidation and subrogation returns.
• Investigated complex accident reports and liability statements to determine corporate accountability and aggressively pursue outstanding obligations.
• Delivered professional, empathetic dispute resolution during tense financial events to preserve organizational business relations.

Remote Senior Collector - FMS Inc. - Tulsa, OK

(2020-02 - 2023-02)

• Administered a high-value portfolio of delinquent corporate accounts utilizing specialized client tracking platforms.
• Mentored junior collectors on negotiation tactics, payment application procedures, and risk compliance policies.
• Formulated individualized repayment solutions and partnered with legal teams to resolve escalated, high-risk collection accounts.

Loss Mitigation Specialist - Capital One Auto Finance - Tulsa, OK

(2016-06 - 2019-08)

• Awarded Top Recovery Specialist multiple times throughout tenure for consistently outpacing asset liquidation quotas and corporate recovery metrics.
• Traced and located missing assets across multiple state boundaries using various skip-tracing databases and resources.
• Resolved complex payment disputes by establishing open, clear lines of communication with delinquent accounts.