Chana Piekarski

Manage customer billing disputes by reviewing contracts, validating charges, and coordinating account adjustments. Communicate with customers and internal teams to resolve account issues, track outstanding balances, and maintain timely payment processes. Implement account hold procedures and service cancellations based on payment status and contract terms.

Accounts Receivable & Collections Specialist - County Fire - Brooklyn, NY

(2025-09)

• Manage customer billing disputes by reviewing contracts, validating charges, and coordinating account adjustments.
• Communicate with customers and internal teams to resolve account issues, track outstanding balances, and maintain timely payment processes.
• Implement account hold procedures and service cancellations based on payment status and contract terms.
• Utilize ServiceTrade to monitor technician activity, review completed work orders, and ensure proper job documentation.
• Collaborate with technicians and vendors to ensure required documentation, signatures, and service details are properly completed for customers.
• Assist with project documentation, including micro-purchase forms, customer proposals, and compliance related paperwork.
• Issue customer invoices and statements and provide support for billing related questions and account updates.

Accounts Receivable Specialist - Frankel Disposables - Brooklyn, NY

(2024-11 - 2025-04)

• Calculated and applied pricing based on estimates, ensuring alignment with company standards and consistency in financial transactions.
• Created and issued invoices to clients and maintained accurate billing records in QuickBooks.
• Prepared checks for approved payments, supporting accounts payable.
• Processed customer orders via phone and email by entering sales orders in QuickBooks and ensuring accurate data entry and order categorization.

Customer Service - Sub Connection - Albany, NY

(2021-11 - 2023-02)

• Greeted and served over 50 customers per shift, providing exceptional customer service.
• Oversaw shop operations and executed store closing procedures as needed.
• Operated the cash register and processed customer payments accurately, including cash and card transactions.
• Conducted cleaning, restocking, and routine maintenance to support daily operations.

Bachelor of Science - Business Administration - University at Albany, State University of New York (2024-05)